Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Hi, I’m
Kayla Rivas
Pahrump,NV
Summary
Overview
3
years of professional experience
1
Certification
Work History
Terribles Road House
Cage Cashier
11.2022 - 02.2023
Job overview
- Processed cash transactions efficiently for gaming operations.
- Maintained accurate records of daily cash flow and customer exchanges.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Assisted in monitoring gaming cage activities to ensure compliance with regulations.
- Ensured a secure environment by adhering to safety protocols and procedures.
- Adapted quickly to changing operational demands during peak business hours.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Established trustworthiness among customers and colleagues alike through consistent reliability in completing tasks without error.
Nugget/Gold Town/Lakeside
Cocktail Bartender
02.2020 - 10.2022
Job overview
- Prepared and served a variety of cocktails following standard recipes.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, monitoring stock levels of supplies and ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
- Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
Rhinestones
Bartender
07.2022 - 09.2022
Job overview
- Learned and applied cocktail recipes to enhance customer experience.
- Assisted in maintaining cleanliness and organization of bar area.
- Supported inventory management by tracking supplies and restocking as needed.
- Engaged with customers to provide recommendations and improve service satisfaction.
- Operated point-of-sale system for efficient order processing and payment handling.
- Developed understanding of responsible alcohol service and compliance regulations.
- Adapted quickly to changing demands in fast-paced environment, enhancing efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Desert Oasis High SchoolLas Vegas, NV
University Overview
Skills
- Reliability and punctuality
- Professionalism and courtesy
- Cash handling
- Data entry efficiency
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Problem-solving
- Customer service
- Teamwork and collaboration
- Gaming regulation compliance
- Jackpot payouts
- Hospitality and accommodation
- Casino regulations
- Cash handling expertise
- Wire transfers
- Cash counting speed
- Inventory oversight
- Reliability
- Excellent communication
- Customer satisfaction
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Documentation skills
- Cash management
- Analytical thinking
- Professionalism
- Time management abilities
Certification
•Alcohol Awareness Card
•Health Card
Timeline
Cage Cashier
Terribles Road House
11.2022 - 02.2023
Bartender
Rhinestones
07.2022 - 09.2022
Cocktail Bartender
Nugget/Gold Town/Lakeside
02.2020 - 10.2022
Desert Oasis High School
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