Kayla Rivera
Milwaukee,WI
Summary
Knowledgeable Team Lead equipped with management-level proficiencies and enthusiasm for improving operations. Always ready to go beyond requirements to drive team success and support long-term business goals. Tech-savvy, reliable, and conscientious about safety and compliance. Energetic team lead with exceptional leadership and motivation skills. Encourages team members to meet and exceed performance targets while maintaining quality and consistency. Diplomatic communicator with high-level emotional intelligence and conflict management skills. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HUD Certified Home Buyer Education Coach
ACTS Housing
01.2023 - Current
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Built relationships and communicated with customers to provide the best learning environment for them.
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis, and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Team Lead
Walmart
10.2021 - 01.2022
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Enhanced service delivery by revising workflows and improving communication between departments
- Knowledgeable in providing exceptional customer service
- Skilled at problem solving in fast pace environments
- The ability to work with a team in reaching a conflict resolution
- Personable in the work environment, friendly to customers and work associates
- Adept at handling confidential and or sensitive situations and information.
Assistant Trainer
Planet Fitness
02.2020 - 08.2021
- Improved training effectiveness by integrating support with routine job functions
- Kept entryways, common areas, and public spaces presentable and clean
- Cleaned office areas to meet client standards and expectations
- Restocked bathroom and breakroom supplies nightly
- Monitored broken equipment or blown lightbulbs and reported maintenance needs to supervisors
- Kept building secure during off-hours by consistently locking exits
- Moved heavy furniture, equipment, and supplies both manually and with hand trucks.
Retail Sales Associate Cashier
Dicks Sporting Goods
03.2018 - 12.2018
- Assisted customers with selecting items by explaining features and answering questions
- Engaged customers with courtesy, helpfulness, and respect for front-end needs
- Helped loss prevention team minimize theft by following good checkout practices
- Engaged customers with positivity and respect, answering questions politely and offering exceptional support
- Answered telephone calls to answer questions about store policies, hours, and merchandise
- Kept shelves stocked by helping process and distribute incoming freight
- Maintained accurate drawer with secured high-value bills and collected coupons, checks, and vouchers.
Cashier
McDonald's
06.2017 - 10.2017
- Balanced cash drawer at beginning and end of each shift
- Maintained clean, organized, and well-stocked checkout areas
- Worked with customer service leaders and managers to meet customer needs
- Approached and solved problems with initiative and sound judgment.
Education
Pius Xi Catholic highschool
Milwaukee, Wisconsin05.2020
Skills
- Trend tracking
- Employee training
- Schedule management
- Regulatory compliance
- Work assignment delegation
- Social perceptiveness
- Problem-solving
- Complaint resolution
- Affordable housing programs knowledge
- Customer service-focused
Certification
HUD Certified Housing Counselor
Issued by the U.S. Department of Housing and Urban Development
Hobbies
- Cooking
- Sports (playing, watching, coaching)
- Dancing
- Painting/Drawing
- Traveling/Exploring new places
- Gaming
- Yoga/Pilates
- Going to museums
Timeline
HUD Certified Home Buyer Education Coach
ACTS Housing
01.2023 - Current
Team Lead
Walmart
10.2021 - 01.2022
Assistant Trainer
Planet Fitness
02.2020 - 08.2021
Retail Sales Associate Cashier
Dicks Sporting Goods
03.2018 - 12.2018
Cashier
McDonald's
06.2017 - 10.2017
Pius Xi Catholic highschool
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