Hi, I’m
Kayla Rivera
Gilbert
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
6
years of professional experience
Work History
TruBliss
Sales Representative
05.2024 - Current
Job overview
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding daily quotas by 60%
- Cultivated relationships with clients, enhancing customer satisfaction and loyalty.
- Provided training and support to new sales team members for smooth onboarding.
- Managed inventory levels, ensuring optimal stock availability for client needs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
InTouch Cx
Customer Service Representative
12.2022 - 05.2024
Job overview
- Resolved customer inquiries via phone, email, and chat with efficiency and professionalism.
- Assisted customers in navigating services and troubleshooting issues to enhance satisfaction.
- Documented interactions accurately in CRM systems for seamless follow-up and reporting.
- Trained team members to streamline processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Dr. Burns & Dr. Moen
Optometrist Assistant
01.2020 - 02.2021
Job overview
- Assisted with patient examinations, ensuring efficient workflow and patient comfort.
- Managed appointment scheduling, optimizing daily operations and reducing wait times.
- Conducted preliminary tests, such as visual acuity and tonometry, to support optometrist evaluations.
- Educated patients on contact lens care and optical products, enhancing service quality.
- Trained new staff on operational protocols, fostering a knowledgeable team environment.
- Reduced wait times for appointments by efficiently managing daily schedule adjustments due to cancellations or rescheduling requests.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
Education
Mesquite High SchoolChandler, AZ
High School Diploma
Skills
- Complaint resolution
- Customer satisfaction measurement
- Bilingual (English & Spanish)
- Customer relations
- Sales closing
- Customer retention
- Upselling and cross selling
- Complex Problem-solving
- Outgoing personality
- Adaptable and flexible
Accomplishments
- Ranked # 1 in the whole Az state for 2024 best seller for products.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative
TruBliss
05.2024 - Current
Customer Service Representative
InTouch Cx
12.2022 - 05.2024
Optometrist Assistant
Dr. Burns & Dr. Moen
01.2020 - 02.2021
Mesquite High School
High School Diploma