Kayla Riviere
Franklin,GA
Summary
Proven leader in property and retail management, adept at boosting profitability and enhancing customer relations, notably with Serendipity. Skilled in property inspections and staff management, I excel in fostering team leadership and executing strategic problem-solving. Achievements include streamlining operations and significantly improving client satisfaction through outstanding communication and relationship-building efforts.
Overview
9
9
years of professional experience
Work History
Property Manager
JKR Property Investment Group
02.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
General Manager
Serendipity
10.2018 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Boosted customer engagement by implementing creative retail marketing strategies.
- Optimized retail space usage by designing and implementing custom shelving solutions.
- Maintained accurate financial records through diligent bookkeeping practices, ensuring proper budget adherence.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Monitored in-house inventory and performed basic bookkeeping tasks.
Store Manager
Serendipity
01.2016 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Lambert High School
Cumming, GA12.2015
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Staff Management
- Eviction Procedures
- Vendor Management
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Outstanding communication skills
- Recruiting and Hiring
- Store displays
- Relationship building and management
Timeline
Property Manager
JKR Property Investment Group
02.2023 - Current
General Manager
Serendipity
10.2018 - 01.2023
Store Manager
Serendipity
01.2016 - 09.2018
High School Diploma -
Lambert High School
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