Kayla Rizzo
Reading,PA
Summary
Offering strong interpersonal skills and aptitude for customer forward and detail oriented roles. I will bring enthusiastic and professional ability to learn quickly and apply proper protocols to meet job requirements.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Berks Oral Surgery + Dental Implant Center
05.2024 - Current
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Managed the coordination of surgeries involving multiple specialists
- Assisted surgeons in software planning for surgical appliances
- Preformed Intraoral scans on patients.
- Enhanced office productivity by implementing new organizational systems and processes.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Understood dental terminology and insurance breakdowns for patients.
Administrative Assistant
Berks Oral Surgery + Dental Implant Center
05.2023 - 04.2024
- Responded to inquiries from patients and providers seeking information via phone, email, or in person.
- Maintained inventory of dental supplies and ordering.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients.
Customer Service Advisor
Mister Car Wash
04.2022 - 05.2023
- Enhanced customer satisfaction to large volumes daily by addressing and resolving issues in a timely manner.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Educated customers on product knowledge and membership packages available to them and what best fit their needs.
- Required to meet monthly quota of sales.
- Responsible for processing payments and inputting customer information into software.
Crew Leader
Mister Car Wash
11.2018 - 01.2022
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Delegated tasks to employees for duration of shift. As well as lunch breaks and dismissals for the day.
Education
Esthethican Liscense
American Barber And Beauty Academy
Reading, PA01-2023
High School Diploma -
Conrad Weiser High School
Robesonia, PA06-2021
Skills
- Communication
- Collaboration
- Leadership
- Problem Solving
- Microsoft Platforms
- Canva
- DTX implant planning software
- TRIOS and Dexus 3800W IOS scanner
Timeline
Treatment Coordinator
Berks Oral Surgery + Dental Implant Center
05.2024 - Current
Administrative Assistant
Berks Oral Surgery + Dental Implant Center
05.2023 - 04.2024
Customer Service Advisor
Mister Car Wash
04.2022 - 05.2023
Crew Leader
Mister Car Wash
11.2018 - 01.2022
Esthethican Liscense
American Barber And Beauty Academy
High School Diploma -
Conrad Weiser High School
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