Kayla Roberts
Gallatin,TN
Overview
12
12
years of professional experience
Work History
Server
Mables Dining Room
06.2011 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
High School Diploma -
Gallatin Senior High School
Gallatin, TN05.2011
Skills
- Dining Room Monitoring
- To-Go Order Preparation
- Course Suggestions
- Waiting Tables
- Bus Tables
- Server Training
- Condiment Refilling
- Server Improvements
- Dining Customer Service
- Cash Handling
- Special Requests and Substitutions
- Buffet Setup and Takedown
- Table Bussing
- Transactions and Cash Handling
- Guest Satisfaction
- Table Preparation
- Daily Specials Memorization
- Order Accuracy
- Greeting and Seating Guests
- Guest Flow
- Menu Memorization
- Ordering Procedures
- Guest Seating
- Taking Reservations
- Ability to Lift 30 Pounds
- Operational Efficiency and Safety
- Dessert Preparation
- Cash Register Operations
- Table Monitoring and Turnover
- Stocking and Replenishing
- Guest Inquiries
- Menu Item Recommendation
- Anticipating Guest Needs
- Warm and Friendly
- Corrective Actions
- Dining Room Cleaning and Upkeep
- Table Setting Arrangements
- Menu Presentation
- Order Accuracy and Delivery
Timeline
Server
Mables Dining Room
06.2011 - Current
High School Diploma -
Gallatin Senior High School
Similar Profiles
Javien Rosado-ThornleyJavien Rosado-Thornley
Security Officer at Xoxo Dining RoomSecurity Officer at Xoxo Dining Room
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Juan RinconJuan Rincon
Chef De Partie at Birdcage Dining Room & Garden BarChef De Partie at Birdcage Dining Room & Garden Bar
Chad MeridiethChad Meridieth
Vice President Of Business Development at NexGen CommunicationsVice President Of Business Development at NexGen Communications
David James BrindleyDavid James Brindley
Yearbook Staff Member at Metro Christian AcademyYearbook Staff Member at Metro Christian Academy