Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Kayla Roberts

Huntington,WV

Summary

Accomplished professional with a solid foundation in customer service and food safety gained at Walmart. Demonstrated success in boosting customer satisfaction through strategic problem-solving and relationship building. Skilled in managing inventory and training staff, promoting a positive team culture while achieving operational excellence. Known for effective communication and performance under pressure, leading to enhanced workflow and service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Deli Clerk

Walmart
Huntington, WV
03.2025 - Current
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Offered samples to promote and upsell specials.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Documented and entered special orders for event catering and party trays.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Rotated product on shelves to ensure freshness.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Stocked shelves with fresh items daily.

Customer Service Representative

Results Companies
Huntington, WV
04.2020 - 02.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided accurate information about products and services to customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered customer inquiries via phone, email, and chat.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Answered inbound calls, chats and emails to facilitate customer service.

Assistant Manager

SUBWAY®Restaurants
Huntington, WV
01.2016 - 07.2018
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Resolved conflicts between team members in an effective manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Implemented quality control measures to uphold company standards.
  • Communicated regularly with customers to gain insights into their needs.
  • Managed customer service inquiries and complaints in a timely manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

GED -

Huntington High School
Huntington, WV

Skills

  • Food safety
  • Product rotation
  • Inventory management
  • Customer service
  • Food preparation
  • Sales promotion
  • Team collaboration
  • Employee training
  • Time management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Attention to detail
  • Serve food
  • Batch cooking
  • Relationship building
  • Verbal and written communication
  • Multitasking and organization
  • Order documentation
  • Cleanliness and sanitation
  • Customer needs assessment
  • Physical stamina
  • Slicer operation
  • Multitasking
  • Waste reduction
  • Weights and measurements
  • Fast learning
  • Strong work ethic

Affiliations

  • gardening
  • caretaker
  • spending time with my children and family.

Certification

  • food handlers card

Timeline

Deli Clerk

Walmart
03.2025 - Current

Customer Service Representative

Results Companies
04.2020 - 02.2022

Assistant Manager

SUBWAY®Restaurants
01.2016 - 07.2018

GED -

Huntington High School

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