Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
AdministrativeAssistant

Kayla Roche

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong reliable work ethic.

Overview

11
11
years of professional experience

Work History

Personal Assistant

Private Client
01.2023 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Maintained appropriate filing of personal and professional documentation.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
  • Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Optimized expense tracking to ensure budget compliance, regularly reviewed and reconciled financial statements.
  • Reduced missed opportunities, diligently monitored emails and responded to time-sensitive requests.
  • Facilitated smoother daily operations by promptly addressing and resolving administrative issues.
  • Facilitated project completion, coordinated with cross-functional teams to meet deadlines.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Participated in team meetings and staff training sessions.
  • Maintained entire family's schedule and organized events.

Lead Medical Assistant

CareNow Urgent Care
05.2021 - 02.2023
  • Managed new hires and oversaw their trianing
  • Managed logs and reccord books
  • Kept up to date on company policies while applying and adhering to them with the staff
  • Supply management or ordering
  • Email and task management on all levels
  • Appointment setting and care management
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.

Lead Medical Assistant

Intermountain Healthcare
12.2019 - 05.2021
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
  • Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Jr. Office Manager / Medical Assistant

Centennial Foot And Ankle Specialists
06.2019 - 12.2019
  • Managed front desk operations to ensure professionalism in handling phone calls, emails, and walk-in inquiries.
  • Safeguarded sensitive information through proper data storage practices complying with company security protocols.
  • Maintained an up-to-date inventory of office supplies, preventing shortages that could disrupt daily activities.
  • Optimized space utilization within the office environment through effective planning and organization, creating a comfortable workspace for all employees.
  • Ensured timely completion of reports by monitoring deadlines closely and providing assistance when needed.
  • Performed regular financial record keeping duties, assisting in budget management and expense tracking for the department.
  • Collaborated with IT support to resolve technical issues quickly, minimizing downtime for employees.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Assistant Store Manager

Torrid Clothing Store
11.2014 - 06.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Medical Assistant And Office Management -

Nevada Career Institute
05-2019

High School Diploma -

Centennial HS
05-2011

Skills

  • Calendar management and Appointment scheduling

  • Database entry

  • Expense management

  • Strong work ethic

  • Invoice processing

  • Client relations and Customer service

  • Strong communication skills

  • Office supply management

  • QuickBooks knowledge personal/prefessional

  • Microsoft office proficiency

  • Multitasking and organization

Personal Information

Timeline

Personal Assistant

Private Client
01.2023 - Current

Lead Medical Assistant

CareNow Urgent Care
05.2021 - 02.2023

Lead Medical Assistant

Intermountain Healthcare
12.2019 - 05.2021

Jr. Office Manager / Medical Assistant

Centennial Foot And Ankle Specialists
06.2019 - 12.2019

Assistant Store Manager

Torrid Clothing Store
11.2014 - 06.2018

Medical Assistant And Office Management -

Nevada Career Institute

High School Diploma -

Centennial HS

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Kayla Roche