Kayla Rockey
Philadelphia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Peripheral Equipment Operator
Bureau of the Fiscal Service
01.2025 - Current
- Company Overview: This is a federal job
- Experience using the Payment Automated Manager (PAM) system applications to identify and prepare files for printing on IBM 4100 high speed printers.
- Gathered appropriate supplies, so the print job is properly folded and placed in the correct envelope with the right insert, if required.
- Experience with pre-sort equipment and coordinated workflow so the jobs are sorted and prepared for pick up and mailing by the USPS.
- Monitored the monthly payment calendars and coordinated with the pre-sorter to ensure all the mail required for that day's mail date is sleeved, banded, and labeled.
- Experience operating machinery for packaging and enclosing high volumes of correspondence letters and checks.
- Performed daily preventative maintenance on various equipment to ensure smooth production.
- Ensured a safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Accurately completed reconciliation documentation after each job completed, ensuring all letters and checks are accounted for.
Contractor- Mail Clerk
National Associates, Inc.
09.2024 - 01.2025
- Picked up and transported incoming mail directed to the US Treasury from US Postal Service locations.
- Processed and organized incoming time-sensitive mail for distribution to appropriate departments, both internal and external.
- Opened and pulled returned US Treasury checks, sorting for proper handling and cancellation.
- Prepared US Treasury claims of non-receipt form 150.1 to be mailed to financial institutions for completion.
- Prepared government correspondence with returned checks to be mailed to the correct federal agency such as the Internal Revenue Service, Social Security Administration, and Department of Veterans Affairs.
- Safeguarded sensitive information through proper handling of confidential correspondence according to federal policies.
- Scanned and digitized incoming documents for electronic processing and secure storage.
- Entered data into the Payment Automated Manager (PAM) system, including check numbers for accurate cancellation and remit documentation for further processing.
Embroidery Machine Operator
Flynn O'Hara Uniforms
07.2019 - 09.2024
- Operated multiple computerized embroidery machines to complete work to order specification and meet strict deadlines.
- Observed operation to align stitching and monitor for malfunction.
- Investigated equipment malfunctions to quickly repair and maintain production equipment.
- Provided support within a warehouse environment pulling product for embroidery or silkscreen processing.
- Prepared orders for shipping including quality checking orders to ensure customer satisfaction.
Deli Sales Associate
Weis Markets
09.2021 - 05.2024
- Greeted customers at the counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected and unexpected busy periods.
- Interacted with customers daily, directing them to their desired products.
- Addressed and answered customer concerns, providing detailed answers to customer inquiries.
- Maintained a high level of customer satisfaction through effective verbal and written communication.
- Demonstrated strong conflict resolution and people management skills.
Intern
Bucks County Youth Center
12.2023 - 01.2024
- Supported staff members in their daily tasks, both in detention and residential units.
- Assisted in monitoring youth behavior and offered guidance and support for positive change.
- Engaged and interacted with youth members.
- Reviewed facility intake procedures for incoming youth for detainment.
- Observed various juvenile court proceedings.
- Participated in mandatory certifications:
- Department of Justice (DOJ) Prison Rape Elimination Act (PREA) Certification
- Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania Certification
Education
Bachelor's degree - Criminal Justice
Bloomsburg University
Bloomsburg, PA05.2024
Skills
- Problem Solving
- Teamwork
- Time Management
- Attention to Detail
- Customer Service
- Conflict Management
- Professional Judgement
- Data Entry
- Verbal and Written Communication
Organizations And Affiliations
- Cats In Bloom - Volunteer
- The National Society of Leadership and Success - Member
Timeline
Peripheral Equipment Operator
Bureau of the Fiscal Service
01.2025 - Current
Contractor- Mail Clerk
National Associates, Inc.
09.2024 - 01.2025
Intern
Bucks County Youth Center
12.2023 - 01.2024
Deli Sales Associate
Weis Markets
09.2021 - 05.2024
Embroidery Machine Operator
Flynn O'Hara Uniforms
07.2019 - 09.2024
Bachelor's degree - Criminal Justice
Bloomsburg University
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