Summary
Overview
Work History
Education
Skills
References
Timeline
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Kayla Rodriguez

Lubbock,Texas

Summary

Dedicated and reliable Customer Service professional with several years of experience. Excellent multitasker who is skilled in areas involving customer service, attention to detail, and communication. Known for exceptional interpersonal and time management skills. Committed to pursuing further education while maintaining a positive work ethic. Possessing excellent communication and mediation skills, along with a strong aptitude for teamwork. Motivated to deliver exceptional customer service and contribute to the success of the company. Known for adaptability, ability to work under pressure, and a strong dedication to achieving goals. Detail-oriented with a strong work ethic and a passion for learning. Possessing exceptional problem-solving and de-escalation capabilities, with a keen attention to detail and the ability to multitask. Eager to take on new challenges and gain diverse experience in various fields.

Overview

8
8
years of professional experience

Work History

Quality Control Inspector

Standard Bag Manufacturing Co.
Lubbock, TX
07.2021 - Current

As an Inspector/stacker at Standard Bag Manufacturing co, I am responsible for inspecting and stacking products according to quality and safety standards. I ensure that all items are properly labeled and packaged for shipment. Additionally, I collaborate with the production team to address any issues and maintain efficient workflow.

  • Inspect and stack upwards of 50,000+ products according to quality and safety standards.
  • Ensure proper labeling and packaging of items for shipment.
  • Collaborate with the production team to address any issues and maintain efficient workflow.
  • Demonstrate strong problem-solving skills in resolving any product or process issues.
  • Utilize time management and multitasking skills to meet production deadlines effectively.

Customer Care Representative

Vexus Fiber
Lubbock, TX
09.2020 - 06.2021

As a customer care representative I was responsible for assisting clients with their internet, telephone, and cable needs in a timely and efficient manner.

  • answered upwards of 200+ calls per day assisting clients with general inquiries, sales, and troubleshooting tasks.
  • Built strong relationships and confidence with clients regarding our services through strong communication skills and de-escalation techniques.

Server/Cook

Pizza Hut
Littlefield, TX
04.2016 - 08.2018

As a server/cook at Pizza Hut, I was responsible for serving customers and providing a pleasant dining experience as well as cooking and preparing products in a timely fashion.

  • Answered phones and assisted customers with making to-go and delivery orders.
  • Completed side work in a timely manner and kept up with sanitation standards and provided a clean environment for patrons.
  • Prepped food for upcoming shifts and made sure prep was labeled and stored properly.
  • Made upwards of 200+ meals per shift while adhering to company guidelines and presentation standards.

Education

High school diploma -

Littlefield High School
Littlefield, TX
05.2018

Skills

  • Time management
  • Sales
  • Customer service
  • Quality Assurance
  • Teamwork
  • Adaptability
  • Communication skills
  • Problem solving

References

Russell Gould-Operations manager at Standard Bag Manufacturing co.

Cell: 806-201-0190

Timeline

Quality Control Inspector

Standard Bag Manufacturing Co.
07.2021 - Current

Customer Care Representative

Vexus Fiber
09.2020 - 06.2021

Server/Cook

Pizza Hut
04.2016 - 08.2018

High school diploma -

Littlefield High School
Kayla Rodriguez