Kayla Rodriguez
Vancouver,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Manager position. Ready to help team achieve company goals. Looking to pursue a career with an established company that offers the opportunity for growth, longevity and to further my goals. Dedicated leader with demonstrated ability to train , manage and motivate team members to achieve company objectives.
Overview
11
11
years of professional experience
Work History
Wine Sales Associate
Total Wine & More
Vancouver, WA
11.2019 - Current
- Successfully worked on the sales floor, I talk to people and help them pick and choose what kind of wines or spirits they would like and offer brand name comparisons.
- Maintained appropriate inventory supplies, help train new people on the floor and make sure my coworkers are comfortable in what they are selling.
- Monitored and supported other co-workers as needed for If they need any back up or help I make sure that I am available when they need assistance.
- Demonstrated key manager responsibilities with know how to help not only on the floor but anywhere else this includes front end team assistance, merchandise team, curbsides, and anything else that might need an extra hand
- Personal safety oriented, continue active observance to keeping my eyes and ears open for any type of theft that goes on in the store to also make sure we stay safe as a team.
Assistant Store Manager
GameStop
Lisbon, CT
10.2016 - 05.2018
- Responsibilities as a retail store manager has taught me important organizational skills.
- Communicated with customers and learned how to establish good sales ethics while giving a friendly helping hand in everything and anything that needed my assistance on the sales floor.
- Managed employees, customer support behavior and calmed concerned customer complaints with demonstrated positive dissolve.
- I made sure that the guests were treated properly and was able to help them achieve their goal at getting items at my store
- I was comfortable as a key holder and was able to lock up on my own and learn how to receive deliveries and also be able to organize them properly
- I was responsible for the daily retail money management of the tills and bank runs.
Game Advisor
GameStop
Saratoga Springs, NY
10.2013 - 06.2016
- Assist guests by providing them with information and resolving guest issues
- Took phone calls and help with customer service over the phone from taking in products or buying our products and helping out over the phone
- Troubleshooting the network within the store and the connectivity issues
- Managed the office printer when it would have troubling issues
- Tracked store and computer inventory to help assist guests on products or newly releases
- Quick to learn software's and new systems
- Organizing the store inventory
- Register experience.
Education
Graphic Designer -
College of Southern Maryland
Leonardtown, MDHigh school diploma -
Great Mills High School
Lexington Park, MD06.2006
Skills
- ASM
- Keyholder
- Team Lead
- Retail Management
- Cash handling (8 years)
- Typing (10 years)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Schedule management (3 years)
- Customer service (10 years)
- Windows (10 years)
- Microsoft Outlook (5 years)
- Microsoft Powerpoint (10 years)
- Adobe Photoshop (10 years)
- Software troubleshooting (10 years)
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
- Decision-Making
- Organization and Time Management
Additional Information
Have a flexible schedule. Willing to fill in when needed.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Wine Sales Associate
Total Wine & More
11.2019 - Current
Assistant Store Manager
GameStop
10.2016 - 05.2018
Game Advisor
GameStop
10.2013 - 06.2016
Graphic Designer -
College of Southern Maryland
High school diploma -
Great Mills High School