Summary
Overview
Work History
Skills
Timeline
Generic

Kayla Rodriguez

Manchester

Summary

With a proven track record at All American Assisted Living, I excel in delivering compassionate care and maintaining high standards of hygiene, significantly enhancing patient wellbeing. My adeptness in behavioral management and fostering strong family communications underpins my ability to improve patient satisfaction. My commitment has been instrumental in achieving departmental goals and elevating patient care standards.

Overview

11
11
years of professional experience

Work History

PCA

All American Assisted Living
10.2021 - Current
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.

Order Entry Specialist

Harvey Building Products
03.2014 - 08.2021
  • Supported sales team by promptly addressing inquiries and resolving issues related to orders.
  • Played a key role in achieving departmental goals by consistently meeting individual performance metrics, contributing to overall success in delivering exceptional customer service.
  • Improved customer satisfaction by ensuring timely delivery of orders through effective coordination with logistics partners.
  • Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
  • Developed a keen understanding of company products, services, and policies in order to provide accurate information and guidance to clients during the order entry process.
  • Safeguarded client information by adhering to strict confidentiality policies and data protection regulations.
  • Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
  • Assisted in training new hires, sharing best practices for efficient order entry processes and quality control measures.

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • Vital signs monitoring
  • HIPAA compliance
  • Emergency response
  • Infection control
  • End-of-life care
  • Cultural sensitivity
  • Daily living assistance
  • Safety awareness
  • Patient documentation
  • Mobility support
  • Family support
  • Feeding assistance
  • ADL support
  • Professional bedside manner
  • Catheter care
  • Team collaboration
  • Active listening
  • Calm under stress
  • Time management
  • Empathy and compassionate care
  • Patient-focused care
  • Patient relations
  • Attention to detail
  • Room cleaning and restocking
  • Heavy lifting
  • Patient relationship building
  • Behavior redirection
  • Companionship and emotional support
  • Family communication
  • Documenting behaviors

Timeline

PCA

All American Assisted Living
10.2021 - Current

Order Entry Specialist

Harvey Building Products
03.2014 - 08.2021

Similar Profiles

CREATE PROFILE
Kayla Rodriguez