Kayla Rodriguez
Algonquin,IL
Summary
Dynamic Assistant Manager at D.C. Cobb's with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in employee training and conflict resolution, I successfully developed onboarding processes and managed inventory, driving team performance and fostering a collaborative environment. Passionate about delivering exceptional service and achieving business goals. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
D.C. Cobb's
West Dundee, IL
02.2021 - Current
- Established processes for monitoring customer satisfaction levels.
- Engaged with customers consistently to understand requirements.
- Reviewed job applications and selected qualified candidates for interviews.
- Managed personnel schedules to keep shifts properly staffed.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Directed and facilitated onboarding processes to impart knowledge about different company initiatives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized meetings to address priorities and ongoing initiatives.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted junior staff in completing daily tasks, projects and objectives.
- Recruited and trained new employees to meet job requirements.
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled customer complaints necessitating management intervention.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed routine maintenance and repair.
- Addressed customer concerns and priorities during busy periods.
- Trained bar staff on accurate measuring techniques to minimize waste.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Server /Head Bartender
Rosatis
Carpentersville, IL
06.2016 - 12.2020
- Provided recommendations and suggestions for food and beverages.
- Ensured cleanliness of server stations through regular tidying.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Managed seating arrangements for efficient service.
- Served food and beverages to patrons and confirmed complete orders.
Education
Dundee Crown
Carpentersville, ILSkills
- Customer service
- Employee training
- Inventory management
- Staff scheduling
- Operational efficiency planning
- Performance management
- Conflict resolution
- Team collaboration
- Onboarding procedures
- Team motivation techniques
- Time management
- Team leadership
- Goal setting
- Employee scheduling
- Customer relations
- Vendor management
- Staff management
- Effective communication
- Graphic and media design
- Hiring and training
Certification
- Food Handlers Safety Certification
- Sexual Harassment Prevention Certification
- Basset Certification
- Food Handlers Food Allergen Certification
Accomplishments
- Started off as a sever and made my way up to the management team !
Affiliations
- Any sports that my son like to play !
References
References available upon request.
Timeline
Assistant Manager
D.C. Cobb's
02.2021 - Current
Server /Head Bartender
Rosatis
06.2016 - 12.2020
Dundee Crown
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