Kayla Rogers
Conroe
Summary
Proven leader and problem-solver with extensive experience at The Home Depot Inc and Lasagna House, adept in customer service and conflict resolution. Excelled in creating positive environments and enhancing customer satisfaction. Skilled in decision-making and relationship building, fostering team collaboration and continuous improvement.
Overview
5
5
years of professional experience
Work History
General Warehouse Associate
The Home Depot Inc
09.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customer's issues
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Freight Team Associate
The Home Depot Inc
08.2020 - 09.2021
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Loaded and unloaded trucks.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
Manager
Lasagna House
08.2019 - 05.2021
- Maintained professional, organized, and safe environment for employees and Customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality customer service.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Pipefitting Degree - Pipefitting
San Jacinto College
5800 Uvalde Rd, Houston, TX 7704908-2019
Skills
- Customer service
- Problem resolution
- Relationship building
- Decision-making
- Task delegation
- Conflict resolution
Timeline
General Warehouse Associate
The Home Depot Inc
09.2021 - Current
Freight Team Associate
The Home Depot Inc
08.2020 - 09.2021
Manager
Lasagna House
08.2019 - 05.2021
Pipefitting Degree - Pipefitting
San Jacinto College
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