Kayla Rogers

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Waitress

• Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
• Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
• Recorded orders and partnered with team members to efficiently serve food and beverages
• Calculated charges, issued table checks and collected payments from customers
• Checked order accuracy and food quality before delivering to customers
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Explained preparation of various menu items, describing ingredients and cooking methods to customers
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests

Hostess

• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
• Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
• Set up and decorated menu marketing boards with current specials information and drink features
• Answered phones politely and promptly, accurately recording and confirming reservations
• Stayed on top of server availability and table turnover to make accurate decisions about seating locations
• Monitored dining area to assess server capacity and accurately estimate wait times
• Accommodated guests with special needs, including accommodations for child seats and wheelchairs
• Notified servers after seating parties in section for prompt service

Cashier

• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
• Took orders at front counter and collected payments, maintaining high levels of accuracy and customer satisfaction

Busser

• Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests
• Answered question for guests and retrieved desired items to maximize satisfaction
• Monitored customer movements and quickly cleared empty tables for future customers
• Carried dirty dishes to kitchen to keep dining areas clean and promote efficiency
• Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment
• Verified adequate levels of supplies such as linens and trays and restocked low items
• Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments
• Restocked condiments and drink station supplies to maintain customer satisfaction
• Removed trash, spills and trays to keep areas clean and professionally organized
• Applied proactive and resourceful nature to create pleasant guest experiences
• Greeted guests with friendliness and professionalism
• Offered product samples, answered questions and suggested products
• Supported serving staff in delivering accurate and well-presented food orders
• Backed up cashier staff to process customer orders and payments

• Monitored playtime to prevent overuse of technology, television or other detrimental influences
• Regulated children's schedules to balance rest, learning and play
• Fostered learning relationships with children by creating educational and productive games and projects
• Read variety of books to children to promote language development skills
• Cared for children aged [5 months]-[10 years], including tasks such as feeding, dressing and directing activities
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers
• Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations
• Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking
• Discussed household rules, children’s progress and routines with parents to foster stable and structured environment
• Built relationships with children by regularly discussing school, friends and favorite activities

• Processed payments and maintained accurate drawers to meet financial targets as a cashier
• Provided every customer with professional and polite support for sales and service needs
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
• Bagged, wrapped and packaged purchases based on individual item and customer requirements
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales
• Answered questions about current promotions and resolved issues according to store policies

• Troubleshot and resolved issues with cash registers, card scanners and printers
• Helped customers find specific products, answering questions and offering advice
• Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases
• Helped customers update accounts, sign up for new services and take advantage of special offers
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping
• Worked closely with front-end staff to assist customers
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
• Learned roles of other departments to provide coverage and keep store operational
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency