Kayla Roggenkamp

• Maintained stock levels in accordance with company policies.
• Received and tracked incoming inventory shipments.
• Organized warehouse space for efficient storage of products.
• Assembled orders according to customer requests.
• Operated scanners, computers, and other equipment to track orders.
• Performed cycle counts to maintain accurate inventory records.
• Inspected damaged goods prior to disposal or return to vendor.
• Ensured safety protocols were followed at all times while operating machinery.
• Provided assistance in loading and unloading containers from ships and trains.

Work in a traditional member care capacity, answering calls, responding to web chats, and responding to emails.

Provide excellent customer service in a timely and positive manner.

Build and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.

• Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
• Answered phone calls in a professional manner and transferred calls accordingly.
• Maintained records of employee attendance and leave balances.
• Updated customer accounts information in the database system accurately.
• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
• Contacted customers regarding account updates and potential problems.