Kayla Roman
Tampa,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
Port Saint Lucie, FL
09.2021 - 02.2024
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new employees on procedures and policies to maximize team performance.
- Received inbound calls and made outbound calls to obtain account information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and HIPAA.
Customer Service Representative
Dundee Citrus Growers
Dundee, FL
11.2020 - 01.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Responsible for processing credit card payments over the phone.
Customer Service Representative
Synchronoss
Bethlehem, PA
10.2018 - 08.2019
- Answered inbound calls from wide range of members, welcoming callers.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Examined records and papers to verify warranty and service contract coverage.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Answered customers' questions and addressed complaints via phone.
General Laborer
U.S. Tape
Quakertown, PA
02.2017 - 08.2018
- Verified labels for appropriate order numbers and item specifications.
- Arranged items on pallets according to size and weight.
- Accomplished production goals by working with speed and accuracy.
- Assembled boxes and crates to prepare for shipping.
- Assembled customer orders from stock and packed items in boxes.
General Laborer
SIMOS Insourcing Solutions Corp.
Bethlehem, PA
10.2016 - 02.2017
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received deliveries, scanned packages and updated orders in internal database.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2016
Skills
- Inbound and Outbound Calling
- Data Entry
- Professional telephone demeanor
- Effective communication both verbal and written
- Responsive and dependable
- Attention to detail
Timeline
Customer Service Representative
Express Employment Professionals
09.2021 - 02.2024
Customer Service Representative
Dundee Citrus Growers
11.2020 - 01.2021
Customer Service Representative
Synchronoss
10.2018 - 08.2019
General Laborer
U.S. Tape
02.2017 - 08.2018
General Laborer
SIMOS Insourcing Solutions Corp.
10.2016 - 02.2017
High School Diploma -
Liberty High School
Similar Profiles
Jennifer MoriartyJennifer Moriarty
Employment Specialist at Express Employment Professionals - East PortlandEmployment Specialist at Express Employment Professionals - East Portland
Christian HicksChristian Hicks
Front Office Coordinator at Express Employment ProfessionalsFront Office Coordinator at Express Employment Professionals
Maya KnightMaya Knight
Contracted Professional at Express Employment ProfessionalsContracted Professional at Express Employment Professionals
Devonte MackinDevonte Mackin
Environmental Aide at Express Employment Professionals (Sacred Heart)Environmental Aide at Express Employment Professionals (Sacred Heart)
ANGEL ROSIERANGEL ROSIER
Cosmetologist at Mimie's House of Beauty SuitesCosmetologist at Mimie's House of Beauty Suites