Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kayla Rooker

Summary

-Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment.

-Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

-Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
years of professional experience

Work History

The Main Event

Bartender
01.2023 - Current

Job overview

  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Applebee's Grill + Bar

Server
06.2020 - 05.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Kroger

ClickList Clerk
01.2017 - 01.2020

Job overview

  • Improved overall store performance with diligent inventory management and accurate product placement.
  • Maintained up-to-date knowledge of store promotions, product offerings, and store layout to better assist customers when needed during the ordering process or at pickup time.
  • Read labels, obtained merchandise from shelves and processed incoming orders.
  • Boosted efficiency of order fulfillment process with timely preparation of orders according to customers'' specified pick-up times.
  • Contributed to a positive work culture by actively participating in team building activities and supporting fellow ClickList Clerks.

McDonald, RHC Management

Crew Member
04.2015 - 09.2018

Job overview

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Lancaster City Schools
Lancaster Oh

High School Diploma
05-2018

University Overview

  • Awarded (Honor Roll): Perfect attendance
  • Honor Roll 1st semester, 2018
  • Relevant Coursework: FFA
  • 3.5 GPA
  • Elected Captain of Gales Softball Team

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Customer service expertise
  • Relationship building
  • Engaging customers

Timeline

Bartender
The Main Event
01.2023 - Current
Server
Applebee's Grill + Bar
06.2020 - 05.2024
ClickList Clerk
Kroger
01.2017 - 01.2020
Crew Member
McDonald, RHC Management
04.2015 - 09.2018
Lancaster City Schools
High School Diploma
Kayla Rooker