Hope Fontaine
Moncks Corner,SC
Summary
Well-qualified receptionist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
6
6
years of professional experience
Work History
Expeditor
Kitchen and Bath Shop
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Administered payroll processing accurately, ensuring timely compensation for all team members.
- Used QuickBooks to manage bookkeeping and payroll for 2 offices.
- Streamlined bookkeeping processes through the implementation of efficient systems and tools, reducing errors and saving time.
- Coordinated material procurement to ensure timely delivery and production continuity.
Leasing Agent
BP Properties
08.2023 - 10.2024
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Front Desk Agent
George Washington Hotel
02.2023 - 09.2023
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Bartender
Alamo Drafthouse
02.2021 - 02.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Cashier
Adrenaline Rc Raceway
09.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Sheetz
01.2020 - 09.2020
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
Education
GED -
Millbrook High School
Winchester, VA07.2020
Skills
- Property Amenities
- Business Processes and Procedures
- Lead Generation
- Tenant Screening
- Administrative Support
- Property Inspection
- Background Checks
- Event Planning
- Leasing and Sales
- Telephone Inquiry Management
- Office Management
- Payroll processing
- Quickbooks
- Bank reconciliation
- Inventory control
- Strong organization
Timeline
Expeditor
Kitchen and Bath Shop
10.2024 - Current
Leasing Agent
BP Properties
08.2023 - 10.2024
Front Desk Agent
George Washington Hotel
02.2023 - 09.2023
Bartender
Alamo Drafthouse
02.2021 - 02.2023
Cashier
Adrenaline Rc Raceway
09.2020 - 02.2021
Cashier
Sheetz
01.2020 - 09.2020
GED -
Millbrook High School