Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Roth

Garryowen ,MT

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

13
13
years of professional experience

Work History

Shift Lead Manager

McDonald's Fast Food Restaurant
10.2022 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Delegated high volumes of work to empower team, build trust, and assist with professional development.

Delivery Driver

FedEx
10.2022 - 12.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Shift Leader

Walgreens
09.2016 - 03.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Crew Member

McDonald's Fast Food Restaurant
09.2011 - 03.2017
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

GED -

Little Big Horn College
Crow Agency, MT
04.2024

Skills

  • Team motivation
  • Workplace Safety
  • Employee Training
  • Policy Enforcement
  • Staff Scheduling
  • Teamwork and Collaboration
  • Valid Driver's License
  • Customer Service
  • Positive Attitude
  • Problem-Solving
  • Team Leadership
  • Cash Handling
  • Time Management

Timeline

Shift Lead Manager

McDonald's Fast Food Restaurant
10.2022 - Current

Delivery Driver

FedEx
10.2022 - 12.2022

Shift Leader

Walgreens
09.2016 - 03.2017

Crew Member

McDonald's Fast Food Restaurant
09.2011 - 03.2017

GED -

Little Big Horn College

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Kayla Roth