Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kayla Rowland

Spartanburg,SC

Summary

Experienced customer service professional with nearly five years of hands-on expertise in fast-paced environments. I've successfully held roles as a hostess, cashier, and fast-food cook, consistently delivering excellent service with a smile. Known for adaptability, strong work ethic, and the ability to connect with customers, I'm passionate about enhancing guest experiences and driving results.

Overview

5
5
years of professional experience

Work History

CASHIER/COOK

Zaxbys
06.2019 - 08.2021
  • Greet customers with a friendly and welcoming demeanor, providing a positive first impression
  • Take customer orders accurately and efficiently, utilizing the point-of-sale (POS) system or electronic order-taking devices
  • Collaborate with the kitchen staff to ensure timely and accurate preparation of food orders
  • Maintain knowledge of current menu items, ingredients, and pricing to provide accurate information to customers
  • Monitor food quality and presentation, addressing any concerns or issues promptly and professionally.
  • Addressed customer needs and made product recommendations to increase sales.

CASHIER/SALES ASSOCIATE

Ingles
11.2021 - 01.2024
  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas.

Hostess

Applebees
04.2024 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Dorman High School
Roebuck, SC
05.2021

Bachelor of Science - Clinical Psychology

Claflin University
Orangeburg, SC
05.2025

Skills

  • Dining room management
  • Food Running
  • Customer Service
  • Guest Engagement
  • Front-of-house display creation
  • Money Handling
  • Time Management
  • POS Systems
  • Payment Collection
  • Cash Register Operation
  • Inventory Stocking
  • Team Collaboration

Additional Information

Manage transactions with customers using cash registers, Scan goods and ensure pricing is accurate, Collect payments whether in cash or credit, Issue receipts, refunds, change or tickets, Redeem stamps and coupons, Resolve customer complaints, guide them and provide relevant information, Greet customers when entering or leaving the store, Maintain clean and tidy checkout areas, Greet customers with a friendly and welcoming demeanor, providing a positive first impression., Take customer orders accurately and efficiently, utilizing the point-of-sale (POS) system or electronic order-taking devices., Collaborate with the kitchen staff to ensure timely and accurate preparation of food orders., Maintain knowledge of current menu items, ingredients, and pricing to provide accurate information to customers., Monitor food quality and presentation, addressing any concerns or issues promptly and professionally.

Timeline

Hostess

Applebees
04.2024 - Current

CASHIER/SALES ASSOCIATE

Ingles
11.2021 - 01.2024

CASHIER/COOK

Zaxbys
06.2019 - 08.2021

High School Diploma -

Dorman High School

Bachelor of Science - Clinical Psychology

Claflin University

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Kayla Rowland