Kayla Rubin
Weeki Wachee
Summary
Personable and highly organized individual with knack for managing multiple tasks seamlessly and efficiently. Possesses extensive knowledge of legal terminology and document preparation, bringing strong organizational and communication skills to table. Committed to facilitating smooth office operations and supporting legal professionals with precision and reliability.
Overview
11
11
years of professional experience
Work History
Key Account Manager
AccuformNMC
07.2022 - Current
- I am currently a key account manager who maintains and grows relationships with my key account - Grainger - and supports my colleagues in maintaining the company’s relationship with our many other customers and clients
- The main responsibilities I've undertaken in this role include facilitating communication between departments to ensure expedient fulfillment of orders, anticipating and proactively handling potential issues in orders placed by the client, and consistent and expedient communication with my clients and end users
- I also assist in the training of new representatives and worked as a team to keep our quoting and response time low, OTD high, and error rate low
- As I've been learning and growing in the position, I've been creating written procedures to ensure consistent handling of issues across the business
- I have been part of test groups for new SOPs and among the first to be given additional responsibilities so that I could be used as a resource to assist in the training of my colleagues
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Assisted in re-establishing a morale boosting committee which organized and put on events to boost employee morale and camaraderie
Customer Service Representative
Compex Legal Services
07.2020 - 07.2022
- As a customer service representative, I build and maintain relationships with our clients
- The main responsibilities I've undertaken in this role include facilitating communication between departments to ensure expedient fulfillment of orders, anticipating and proactively handling potential issues in orders placed by the client, and consistent and expedient communication with my clients and opposing/co-counsels that are part of my clients case
- I also assist in the training of new representatives and worked as a team to keep our inventory recent
- As I've been learning and growing in the position, I've been creating written procedures to ensure consistent handling of issues across the business
- Previously, I had been the lead document processor where I prepared and provided notice of non production and subpoena packets for plaintiff attorneys, ensured the hold period has expired and that all clauses adhere to any agreed orders, and processed the subpoenas for service to the providers/ deponents being subpoenaed
- I spearheaded the pilot program with our main client to streamline our document process, documenting the dates documents were provided, returned, and served with 100% accuracy
- When our second largest client was brought on, I was in charge of setting up and ensuring the expediency of the document process for all offices
- These projects also required me to communicate with the clients when a deviation from this new procedure occurred to help guide them on correcting this
- In training new members of the department, I created written procedures to ensure consistent handling of documents across all clients
Pre-litigation Legal Assistant
Kanner and Pintaluga
05.2019 - 03.2020
- My job was to request all medical records and billing for our client and determine the relevance of those records to their case, which requires an intense attention to detail and organization
- I also was a point of contact for the PIP and Health Insurance companies, requesting and reviewing the PIP logs and health liens for the case to ensure that no providers have been overlooked in our records and that all charges on these documents are related to our case
- At the end of the case, it was my responsibility to confirm the balances remaining for each provider and ensure our file was as up to date as possible to ensure the client was receiving the best possible net from their settlement
- My assistance was also utilized by the attorneys to assist them in speaking with providers and the insurance companies
- In my short time with the firm, I had also been given the responsibility of training and the subsequent monitoring of incoming legal assistants in our department
- This included, but was not limited to, educating them in the software used in our firm, daily procedures and protocol, proper time management, and organization strategies for maximum efficiency
- Once their training was complete, I acted in an assistant role to our supervisor, in that I would be their go-to for most questions or concerns and watch over them during their probationary period to ensure that they were following protocol correctly
- My normal case load could range from 160-190 cases on any given day
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Contributed to positive team dynamics within the firm by collaborating effectively with colleagues in both legal support roles and attorney positions.
Stable Hand
Equine Assisted Therapies of South Florida
05.2017 - 05.2019
- My role was mainly in the care and maintenance of the herd of 12 horses at the facility
- This included feeding, grooming, medical care, stall maintenance, and ensuring proper exercise
- I was also given the responsibility of completing monthly inventory on supplies - grain, hay, and medical supplies and reporting low stock to the manager to ensure a well-kept facility
- When the facility hosted a fundraising event, I was tasked with set up and breakdown for the event
- This was done in addition to normal maintenance on the grounds and facility itself along with a monthly observation of the grounds to spot any maintenance issues
Administrative Assistant
Daryl A Johnson, CPA
06.2014 - 05.2016
- My main role was to be the first point of contact for our clients
- Answering phones, setting appointments, and greeting the clients in a pleasant and professional manner were crucial in maintaining a positive client relationship
- In addition, I was in charge of bookkeeping for our office in addition to basic bookkeeping and maintaining of accounts payable for clients, and maintaining and organizing office and client records via scanning paper documents to keep everything up to date
- Should the owner require it, I was also asked to assist in the compiling and summarizing of tax documents for filing a clients return
Education
Associate of Science - Paralegal Studies
St Petersburg College
St Petersburg, FL05-2026
None - Pre-physical therapy
Broward College
Coconut Creek, FL12.2018
None - Pre-Physical Therapy
Florida Gulf Coast University
Fort Myers, FL03.2012
High school diploma -
West Boca Raton Community High School
Boca Raton, FL05.2010
Skills
- Proficient in Microsoft Office
- Scheduling
- Attention to detail
- Creative problem solving
- Time Management
- Organization
- Customer Service
- Communication
- Working knowledge of CNG-Safe document management software
- Data Entry
- Medical Records Acquisition and Management
- Workers' Compensation record retrieval and case management
- Supervising Experience
- Customer rapport
- Computer skills
- Account retention
- Typing
- Multitasking
- Phone etiquette
- Team building
- Documentation review
- Writing skills
- Client relationship building
- Key account management
- Data-driven decision making
- Task prioritization
- Self motivation
- Product knowledge
- Interpersonal skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Key Account Manager
AccuformNMC
07.2022 - Current
Customer Service Representative
Compex Legal Services
07.2020 - 07.2022
Pre-litigation Legal Assistant
Kanner and Pintaluga
05.2019 - 03.2020
Stable Hand
Equine Assisted Therapies of South Florida
05.2017 - 05.2019
Administrative Assistant
Daryl A Johnson, CPA
06.2014 - 05.2016
None - Pre-physical therapy
Broward College
None - Pre-Physical Therapy
Florida Gulf Coast University
High school diploma -
West Boca Raton Community High School
Associate of Science - Paralegal Studies
St Petersburg College
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