Kayla Ruiz
Leasing Agent
Baton Rouge,LA
Summary
Self-motivated Leasing Agent bringing 3 years of experience in providing professional tours, exceeding all revenue goals and targets and conducting thorough background checks. Detail-oriented individual with excellent time management and communication skills. Recognized for significantly increasing revenue by 80% in 3 years. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Leasing Agent
Garry Lewis Properties
Baton Rouge, LA
12.2018 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.
- Escalated any major issues to property manager for immediate remediation.
- Marketed property to local businesses through collateral, emails and phone calls.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of all correspondence between management and tenants.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Oversaw monthly collections of over $12,000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Distributed and followed up on tenant renewal notices.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Used yardi to keep record of financial transactions and rental applications.
Sales Associate
Walmart
Walker, LA
10.2016 - 12.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Trained and developed Walmarts in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Answered all telephone calls and answered all their questions in a professional manner. Also transferred calls to the correct department
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant [Type] products and services.
Shift Manager
RaceTrac
Slidell, LA
03.2016 - 10.2016
- Managed staff of 5 sales associates and 1 assistant managers.
- Constructed each employees weekly schedule based upon employees availability and companies needs.
- Instructed employees on the companys expectation on how all business procedures were to be done.
- Handled all money and bank drops into safe.
- Ensured proper amount of employees were scheduled for every shift
- Monitored all front of store operations for issues that needed to be corrected
- Filling company paperwork and documents in a well organized manner
- Kept track of all store inventory and escalating all unresolved issues to second level.
Server
Big Mikes Sports Bar And Grill
Denham Springs, LA
04.2013 - 03.2016
- Oversaw and managed all front of house operations to keep business flowing in an orderly manner.
- Provided customers with an exciting and pleasurable experience.
- Answered incoming phone calls
- Served food and beverages to guests when needed.
- Ensured that seating, arrangement, and timing for guests were handled in a proper manner.
Education
High School Diploma -
Walker High School
Walker, LASkills
IC3 Certification Completed
Very good organizational skills
Very good with handling customers
Always punctual for work
Can function great in high pressure situations
Proficient in most computer office applications
Great with multitasking
55 WPM typing average
Very fast learner
Team player
Goal- oriented
Customer-oriented
Affiliations
Member of the entrepreneurship club for 3 years learning how to maintain and run a business
Certification
IC3 Certified
Timeline
Leasing Agent
Garry Lewis Properties
12.2018 - Current
Sales Associate
Walmart
10.2016 - 12.2018
Shift Manager
RaceTrac
03.2016 - 10.2016
Server
Big Mikes Sports Bar And Grill
04.2013 - 03.2016
IC3 Certified
04-2013
High School Diploma -
Walker High School