Kayla Runnels
Jacksonville,TX
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
13
13
years of professional experience
Work History
Instructional Aide
Jacksonville ISD
Jacksonville, TX
08.2016 - Current
- Assisted teachers in developing and implementing lesson plans.
- Created a positive learning environment for students.
- Monitored student behavior and identified areas of improvement.
- Assisted with classroom management, including seating arrangements and discipline procedures.
- Encouraged active participation in class activities by all students.
- Collaborated with other educators to develop individualized education plans.
- Administered standardized tests according to established guidelines.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
Customer Service Manager
Wal-Mart Supercenter
Jacksonville, TX
06.2011 - 08.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Evaluated and authenticated returns, exchanges and voids.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Conducted research and reviewed findings to solve customer issues.
Education
Psychology
Colorado Technical University
Colorado Springs, COSkills
- Group and individual instruction
- Lesson development
- Workflow Management
- Customer Service
- Decision-Making
Affiliations
- Cooking
- Baking
- Reading
- Shopping
- Spending time with family
Timeline
Instructional Aide
Jacksonville ISD
08.2016 - Current
Customer Service Manager
Wal-Mart Supercenter
06.2011 - 08.2018
Psychology
Colorado Technical University
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