Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Russell

Dallas,TX

Summary

Patient Transport at Baylor Scott & White Medical Center, adept at safely handling medical equipment and navigating complex hospital layouts. Previously a Claims Processor at State Farm, proficient in monitoring reports, resolving claims issues, and ensuring accurate data handling. As a Customer Care Representative at Humach, demonstrated excellence in managing high-volume calls for Covid19 vaccinations, scheduling, and confirming appointments. Equipped with strong skills in documentation, data entry, and customer service, ready to enhance operational efficiency and patient care in healthcare environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service/Cashier

Walmart
02.2018 - 10.2019
  • Answered customer questions and products and services and recommended appropriate solutions
  • Generated quotes and processed payments
  • Reviewed customer complaints to determine appropriate resolutions
  • Customer satisfaction by resolving problems with knowledgeable and friendly service
  • Boosted customer retention by providing swift, precise resolution to inquiries and complaints

Customer Care Representative

Humach
05.2020 - 01.2021
  • Took inbound/outbound calls for Covid19 vaccinations
  • Scheduled and confirmed vaccine appointments
  • Met call speed, accuracy and volume benchmarks on a consistent basis
  • Efficiently managed high-volume calls to schedule COVID-19 vaccinations, ensuring accuracy
  • Achieved consistent benchmarks in call speed and volume, enhancing customer satisfaction
  • Provided critical support in scheduling vaccine appointments during the pandemic

Claims Processor

State Farm
11.2021 - 06.2022
  • Monitored reports to identify claims issues and worked with adjusters to resolve problems
  • Verified personal information with policyholders and took additional information if necessary
  • Processed fire/home claims
  • Analyzed claims issues to devise effective solutions, ensuring swift problem resolution

Patient Transport

Baylor Scott & White Medical Center
01.2024 - Current
  • Expertise in handling medical equipment
  • Strong knowledge of hospital layout and safety protocol
  • Efficiently navigate hospital environments, ensuring timely patient transport
  • Safely handle medical equipment, supporting optimal patient care
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Education

Lone Star High School -

Lone Star High School
Frisco, Texas
06.2019

Skills

  • Customer service
  • Expert
  • Communication Skills
  • Food Service
  • Microsoft Office
  • Cashiering
  • Cash Handling
  • Computer Skills
  • Cold Calling
  • Payment Processing
  • Data Entry
  • Documentation
  • Phone Etiquette
  • Customer Satisfaction
  • Phone Communication
  • Vital signs monitoring
  • Patient Services
  • Data Collection
  • Mobility Assistance
  • Medical Equipment Operation
  • Bed preparation
  • HIPAA Compliance

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • CPR/AED Certification

Timeline

Patient Transport

Baylor Scott & White Medical Center
01.2024 - Current

Claims Processor

State Farm
11.2021 - 06.2022

Customer Care Representative

Humach
05.2020 - 01.2021

Customer Service/Cashier

Walmart
02.2018 - 10.2019

Lone Star High School -

Lone Star High School

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Kayla Russell