Kayla Ryan

• Increased safety standards by promptly addressing potential hazards and reporting issues to management.
• Played an integral role in achieving company goals by consistently maintaining high standards of quality and performance during overnight shifts.
• Provided excellent customer service during late-night shopping hours, responding promptly to inquiries or requests for assistance.
• Reduced inventory discrepancies by accurately counting and organizing stock during restocking processes.
• Enhanced team productivity with strong communication skills and collaboration on assigned tasks.
• Consistently met deadlines for completing nightly tasks, ensuring store was ready for business the following day.
• Collaborated with management on implementing new strategies for improving night crew performance and efficiency levels.
• Contributed to store''s overall success through diligent work ethic, attention to detail, and commitment to excellence.
• Maintained up-to-date knowledge of store policies, procedures, and promotions to effectively assist customers as needed.
• Implemented effective problem-solving skills in addressing any challenges that arose during overnight shifts.
• Promoted positive workplace culture through respectful interactions with colleagues and supervisors.
• Facilitated efficient unloading of delivery trucks, minimizing delays in restocking merchandise on the sales floor.
• Maintained neat, organized stockroom free of hazards.
• Used straddle stracker and electric pallet jacks to unload and organize merchandise from delivery trucks.
• Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Collaborated with other departments to ensure seamless operations throughout the store.
• Established clear communication channels among night crew members, fostering a cohesive team environment.
• Maintained open lines of communication with daytime staff, ensuring smooth transition between shifts and continuity in operations.
• Provided training support for new hires on stocking procedures, equipment operation, safety protocols, ensuring quick integration into the team.
• Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
• Managed up to 6 employees in delivering smooth, productive night shift operations.
• Promoted to Night Crew Captain in approximately 6 months.

• Care for children of all ages including babies. Assisted with daily living needs to maintain self-esteem and general wellness. Implemented daily routines and activities to stimulate and engage children.
• Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged in meaningful conversation, socialization, and activity while providing personal care assistance. Built strong relationships to deliver emotional support and companionship. Provided emotional support and guidance to children during difficult times.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Taught children to organize toys, wash hands, and share by leading by example. Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior. Regulate children's rest periods and nap schedules.
• Maintained effective schedule balance between rest periods, active play, and instruction. Created and implemented diverse educational strategies to boost development. Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Worked with children to develop good cognitive, physical and language skills. Introduced children to educational games and activities to boost learning. Read stories, sang songs and facilitated creative play.
• Enforced rules and managed behavior through developmentally appropriate discipline. Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Used positive reinforcement techniques to promote patience and other good behaviors in children
• Monitored children's activities to verify safety and wellbeing. Provided safe mobility support to help children move around personal and public spaces. Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects. Remove hazards and develop appropriate boundaries and rules to create a safe environment for children. Treated basic first aid needs such as cleaning and bandaging minor cuts.
• Instructed children in crafts and other activities to promote gross and fine motor skills. Read stories, sang songs and facilitated creative play. Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
• Ability to care for infants, diapering, feeding, changing, providing comfort and patience. Logged information regarding naps, feedings and any medications administered. Fed and monitored intake to help achieve nutritional objectives.
• Provided support and guidance to children in conflict resolution. Meet regularly with teachers to discuss children's activities and development. Supervise and assist with homework. Help develop or monitor family schedule.
• Handled daily administrative tasks efficiently to minimize time away from children. Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
• Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
• Make and attend appointments, plan and execute parties, events, and outings. Transported children to events and activities, medical appointments, and shopping trips.
• In charge of planning, preparing, and executing household needs.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Removed soiled sheets, washcloths and towels. Removed dirt, dust, grease and from surfaces using proper solutions. Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting. Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Managed home environment to keep areas clean, organized and free of safety hazards.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized. Maintained calendars to track important dates and deadlines.
• Handled incoming mail, bills and invoices and completed appropriate actions. Reported financial data and updated financial records in ledgers and journals. Payed bills promptly and created a budget. Identified cost saving opportunities for household.
• Maintained lawn and landscaping. In charge of some repairs, maintenance, and replacement of equipment and property.
• Restocked all areas of home as needed.

Ensured all remotes met company standards and were properly packaged.

• Completed all orders within established time frames to support timely deliveries. Completed daily orders with expert packing of shipments.
• Operated and maintained packaging equipment with focus on safety and productivity.
• Maintained neat, clean, and safe workspace to avoid hazards and increase safety.
• Protected materials for transport by correctly packaging products in boxes and crates. Followed packing processes to increase speed and accuracy. Labeled packages with appropriate shipping information for accurate deliveries.
• Coordinated with team members to manage and prioritize high-volume workload. Proved successful working within tight deadlines and a fast-paced environment.
• Adhered to company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments
• Reviewed orders by inspecting labeling, packaging, and contents. Working to quality standards, inspected all remotes and ensured optimal condition, removed defective products, assembled packages as directed
• Assembled boxes for shipping, correctly placed items in boxes with exact quantities as directed, affix labels for quantity and location, loaded pallets according to sheet outlines. Loaded and unloaded products onto and off delivery trucks to support seamless operations.
• Properly filled out and filed daily reports, preformed periodic inventory counts, restocked area as needed throughout the day. Monitored and maintained inventory of packing materials to minimize downtime. Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Customer Service Representitive

Worked with clients who requested or required information about products and services purchased from establishment.

• memorized entire line of companys products and services, including prices and discounts to efficiently help customers and increase upsell, processed customer purchases, handled tranactions and money, bagged products for customers
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled customer inquiries and suggestions courteously and professionally. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
• basic technical support for store, fixed computers, printers, and fax machine, called companies as needed for further directive and assistance, posses typing skills
• handled complaints and resolved to customer satisfaction, remained courteous and calm, even during moments of customer dissatisfaction, resolved billing issues
• handled all incoming phone calls throughout my shift, maintained a friendly and postive attitude at all times, greeted customers as they entered the store and immediately helped them with an existing order or finding products, managed multiple inbound calls at once during high volume times
• managed customer accounts, acquired information such as customer names, addresses, and credit card information, money , review and process orders in a timely manner
• kept the store front clean and organized, decorated for upcoming holidays and seasons
• trained new employees, recieved my food safe certification

Production

Produce and assemble products for customers. Operate and maintain machinery and ensure area is always cleaned and sanitized. Guaranteeing quality and that production standards are met, finalize products, and prepare them for pick up or delivery.

• worked as a team to assemble a product or component of the product as part of a production line, took instructions from supervisor and proceeded to get desired work done, memorized each individual product available in the line, the quantity of each fruit, and the proper placement to achieve an accurate final design
• learned how to proficiently use and provide maintenance to different machines, loaded and unloaded product from machine to container, tray, and cart while maintaining a clean sanitized area
• proficiently ordered produce and took inventory of all products consistently ensuring products stayed stocked