Joseph Ryan
Grosse Pointe Park,MI
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Leader
FCA Stellantis
10.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored machinery performance regularly, addressing any issues promptly to minimize production delays.
- Collaborated with other shift leads to develop consistent procedures and standards across all shifts.
- Contributed to the continuous improvement of processes, sharing ideas and suggestions with management for ongoing optimization efforts.
Head Coach
South Lyon Aquatics USA Swim Club
09.2015 - 10.2020
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Fostered a positive team environment with clear communication and motivational techniques.
Shift Leader
SUBWAY®Restaurants
01.2013 - 01.2018
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Assistant Coach
Grosse Pointe Gators USA Swim Club
09.2006 - 09.2015
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
Parks and Recreation Facilty
Grosse Pointe Farms/Shores Park
09.2006 - 09.2015
- Distribute task and duties to employees to ensure the safety of the residents with in the park
- Manage and coordinate volunteers to help run swim meets with 500 plus swimmers
- Mentor and role model developing young athletes to achieve self-setting goals
Sales Representative
PRIMERICA FINANCIAL SERVICES LIMITED
07.2010 - 03.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Shift Leader
House of Chicken
08.2009 - 02.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Education
Macomb Community College
Warren, MIEducation
Baker College
Flint, MIHigh School Diploma -
Grosse Pointe South High School
Grosse Pointe, MI06-2006
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Conflict resolution
- Team motivation
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Heart Association.
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
- Water Safety Instructor (WSI) - American Red Cross.
- Lifeguarding Certification - American Red Cross.
Timeline
Shift Leader
FCA Stellantis
10.2020 - Current
Head Coach
South Lyon Aquatics USA Swim Club
09.2015 - 10.2020
Shift Leader
SUBWAY®Restaurants
01.2013 - 01.2018
Sales Representative
PRIMERICA FINANCIAL SERVICES LIMITED
07.2010 - 03.2012
Shift Leader
House of Chicken
08.2009 - 02.2012
Assistant Coach
Grosse Pointe Gators USA Swim Club
09.2006 - 09.2015
Parks and Recreation Facilty
Grosse Pointe Farms/Shores Park
09.2006 - 09.2015
Education
Macomb Community College
Education
Baker College
High School Diploma -
Grosse Pointe South High School