Kayla Safarik
San Diego,CA
Summary
Strong leader and problem-solver in the fraud space. Dedicated to streamlining operations to decrease losses and promote organizational efficiency. Using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Associate Manager, Fraud Escalations
Poshmark
03.2022 - Current
- Managing a team of seven escalation associates focused on identifying counterfeit and fake listings and resolving complex fraud issues
- Master in identifying counterfeit and fake listings and users
- Provide ongoing training and support to ensure associates are equipped with the necessary skills to identify and resolve fraud issues effectively.
- Gather, analyze and utilize relevant data related to seller fraud trends to prevent further losses.
- Establish clear escalation protocols for handling complex fraud cases, ensuring timely and appropriate responses to customer inquiries and complaints.
- Regularly review and update existing policies to adapt to changing fraud landscape and business needs.
Marketplace Operations Associate Fraud Escalations
Poshmark
01.2021 - 03.2022
- Resolving the most complex and high-friction order-related issues for our community, including shipping issues, and problems with high-value items and other edge cases
- Working cross-functionally to identify, prevent and fight fraudulent behaviors
- Balancing customer satisfaction as the primary consideration, with secondary considerations of process efficiencies and margins
- Evolving processes and internal policies to more quickly resolve transactions.
Education Services Coordinator
LIFT Enrichment
01.2020 - 05.2020
- Responsible for customer support and regular communication with contractors, school administrators, parents, and children
- Each issue was recorded and resolved using Asana
- De-escalating issues that would arise between school clients and contractors
- Responsible for staffing and scheduling contractors for clients in Southern California
- Managing the day-to-day operations of after-school classes throughout all of our partner schools
- Onboarding new teachers, responsible for new-hire education seminars, and ongoing training for staff
- Onboarding new schools into our online system, and coordinating logistics for each class.
Program Director
Rancho Santa Fe Community Center
09.2017 - 01.2020
- Maintained the coordination, implementation, marketing, and administration of all enrichment/academic programs
- Served as a liaison between parents, collaborators, school management, and visitors
- Handled all administrative tasks related to registrations, contract renewals, and phone lines
- Managed a small team of recreation staff throughout the school year and summer
- Supported and implemented human resource policies and procedures.
Program Director
The Camp Transformation Center
09.2016 - 06.2017
- Responsible for all daily operations relating to customer satisfaction, managing staff, and ensuring sales goals are met
- Responsible for calling at least 75 warm leads a day from Facebook advertising to sell them weight loss memberships
- Leading nutrition seminars for potential clients on how to lead and maintain a healthy lifestyle
- Selling weight loss supplements to clients
- Responsible for billing clients, and revenue reports using MindBody.
Education
Bachelor of Science - Child Development -
California State University, Fullerton
01.2017
Liberal Studies -
College of the Desert
12.2014
Skills
- Excellent written and verbal communication skills
- SMART goal driven
- Fraud prevention
- Fraud Detection
- Proficient in Google suite, salesforce, looker, and Asana
- Procedure review
- Case Management
- Trend Analysis
Timeline
Associate Manager, Fraud Escalations
Poshmark
03.2022 - Current
Marketplace Operations Associate Fraud Escalations
Poshmark
01.2021 - 03.2022
Education Services Coordinator
LIFT Enrichment
01.2020 - 05.2020
Program Director
Rancho Santa Fe Community Center
09.2017 - 01.2020
Program Director
The Camp Transformation Center
09.2016 - 06.2017
Bachelor of Science - Child Development -
California State University, Fullerton
Liberal Studies -
College of the Desert
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