Kayla Salopeck
Mentor,OH
Summary
Dynamic sales and business development professional with a strong focus on client satisfaction and account management. Skilled in project coordination and problem-solving, contributing to successful outcomes and service retention.
Overview
14
14
years of professional experience
4
4
Certifications
Work History
Sales and Business Development Professional
Best Solutions Home Medical
Wickliffe, Ohio
11.2019 - Current
- Cultivated strategic partnerships with healthcare organizations to expand service reach.
- Ensured client account management focused on satisfaction and service retention.
- Conducted post-sales follow-ups to verify customer satisfaction levels achieved.
- Established connections with decision-makers within target organizations.
- Generated leads by attending trade shows, conferences, and other networking events.
- Delivered exceptional customer service through proactive engagement and timely responses.
- Managed CRM database for precise tracking of leads and client information.
- Handled cash register duties, processed credit card transactions, and ensured financial integrity.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
- Managed project timelines and deliverables for various client contracts.
- Developed project plans and documentation for efficient workflow processes.
- Reviewed contracts and specifications to ensure compliance with client requirements.
- Visited job sites and reviewed renovation plans to ascertain projects.
- Managed projects with large labor, equipment, and material budgets.
Machine Operator
Duke Printing Eastlake Ohio
Eastlake, Ohio
07.2017 - 10.2019
- Operated printing machines to produce high-quality printed materials.
- Monitored machine performance and adjusted settings for optimal operation.
- Loaded raw materials into machines and prepared for production runs.
- Collaborated with team members to meet production schedules and deadlines.
- Assisted in training new operators on machine functions and safety protocols.
- Adjust machine settings to complete tasks accurately.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Collaborate with other departments when necessary for successful completion of projects.
Office Administrative Assistant
Balin Law, LLC
Mentor, Ohio
05.2016 - 06.2017
- Managed daily office operations and maintained a welcoming environment for clients.
- Coordinated appointment scheduling and client communications efficiently and effectively.
- Assisted attorneys with document preparation and case management tasks promptly.
- Maintained accurate filing systems for legal documents and client records systematically.
- Handled incoming calls, directing inquiries to appropriate staff members professionally.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Responded promptly to customer inquiries via email or phone.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Sorted mail daily for distribution throughout the organization.
- Provided support to other departments by completing clerical tasks as needed.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Server
Red Wine and Brew
Mentor, Ohio
09.2014 - 04.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders and addressed inquiries effectively.
- Maintained cleanliness and organization of dining areas.
- Assisted in training new team members on service standards.
- Handled cash transactions and processed payments accurately.
- Recommended menu items based on customer preferences.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Office Assistant
Heavenly Helpers Healthcare
Mentor, Ohio
05.2012 - 01.2015
- Processed Medicaid claims using specialized billing software and systems.
- Collaborated with the finance department to ensure compliance with regulations.
- Stayed updated on changes in Medicaid policies and billing requirements.
- Adhered strictly to HIPAA regulations while handling protected health information.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Managed daily office operations and maintained organized filing systems.
- Supported team by scheduling appointments and coordinating meetings effectively.
- Handled incoming calls and responded to inquiries professionally and promptly.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained confidentiality of sensitive information and documents.
- Copied, sorted and filed records of office activities and business transactions.
Education
Diploma -
Mentor High
Mentor, OH05-2010
Skills
- Customer relationship management
- Sales presentations
- Business development
- Networking
- CRM software proficiency
- Technical product knowledge
- On-site product demonstrations
- Training and development
- Data entry accuracy
- Customer service excellence
- Project coordination
- Computer skills
- Problem solving
- Follow-up communications
- Account development
Certification
Ez Access Product and Installation Certified
Timeline
Sales and Business Development Professional
Best Solutions Home Medical
11.2019 - Current
Machine Operator
Duke Printing Eastlake Ohio
07.2017 - 10.2019
Office Administrative Assistant
Balin Law, LLC
05.2016 - 06.2017
Server
Red Wine and Brew
09.2014 - 04.2016
Office Assistant
Heavenly Helpers Healthcare
05.2012 - 01.2015
Diploma -
Mentor High