Kayla Salyers
Crestview,FL
Summary
Results-driven Digital Personal Shopper with expertise in order fulfillment and customer service management. Proven ability to streamline processes and enhance team performance, ensuring exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Digital Personal Shopper
Walmart
Crestview, Florida
05.2021 - Current
- Fulfilling customers' online orders
- Staging orders together by the customer's name or trip number.
- Prepping orders as customers arrive.
- Dispensing customers' orders.
- Scanning and staging IP orders.
- Managing digital associates while team leads or coaches are out of the area.
Customer Service Manager
Walmart
Crestview, Florida
10.2019 - 05.2021
- Trained and supervised customer service associates to enhance team performance.
- Managed customer inquiries and resolved issues promptly and effectively.
- Monitored staff performance to ensure adherence to customer service standards.
Money Center Associate
Walmart
Crestview, Florida
03.2019 - 05.2021
- Processed customer transactions efficiently at the money center.
- Handled cash management and ensured accurate cash drawer balances.
- Maintained compliance with company policies and banking regulations.
- Assisted customers with check cashing, bill payment, and money orders.
Customer Service Desk Associate
Walmart
Crestview, Florida
03.2019 - 05.2021
- Processed returns and exchanges according to store policy.
- Maintained cleanliness of work area throughout shift.
Education
Some College (No Degree) -
PHCC
Martinsville, VASkills
- Order fulfillment
- Customer service management
- Digital order processing
- Team leadership
- Performance monitoring
- Training and coaching
- Prioritizing orders
- Payment processing
- Upbeat and outgoing attitude
- Organizational skills
- Cash handling
References
References available upon request.
Timeline
Digital Personal Shopper
Walmart
05.2021 - Current
Customer Service Manager
Walmart
10.2019 - 05.2021
Money Center Associate
Walmart
03.2019 - 05.2021
Customer Service Desk Associate
Walmart
03.2019 - 05.2021
Some College (No Degree) -
PHCC