Kayla Sanders
Summary
Detail oriented office administration. Customer service team leader with strong communication skills, motivated to complete any task with an excellent level of proficiency. Great with problem solving and customer/clientele satisfaction. Familiarity with computer and scheduling software. Exceptional work ethic, looking to take the next career step with an organization offering opportunities for advancement.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Dentfirst Dental Care
03.2023 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Followed document protocols to safeguard confidentiality of patient records.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Resolved billing inquiries and disputes in timely fashion.
- Verified patient insurance eligibility and entered patient information into system.
Child Care Professional
Jeneen Olive
01.2016 - 07.2023
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Quick on my feet as well as responsible decision-making skills.
- Keen insight on behavioral patterns.
- Active listening along with self-control and patience.
Customer Service Office Staff Member
Publix
05.2021 - 02.2023
- Files and records management within pre-hiring processes and termination processes.
- Workflow development by providing paperwork regarding sales,and quantitative skills reasoning.
- Collect, process, and calculate various types of money services.
- Hands-on experience with customers, while being able to produce and deliver high quality problem solving skills.
- Exceptional team leading skills with a proficient outcome.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Mass Communications And Journalism
Georgia Southern University
Statesboro, GANo Degree - Mass Communications And Journalism
Gordon State College
Barnesville, GA05.2026
High School Diploma -
Ola High School
Mcdonough, GA05.2021
Skills
- Leadership
- Problem Solving
- Billing Issue Resolution and Support
- Document Filing
- Business Management Principles
- Comfort with Technology and Databases
- Bookkeeping Support
- Payment Calculation
- Prepare Reports
Timeline
Patient Service Representative
Dentfirst Dental Care
03.2023 - Current
Customer Service Office Staff Member
Publix
05.2021 - 02.2023
Child Care Professional
Jeneen Olive
01.2016 - 07.2023
No Degree - Mass Communications And Journalism
Georgia Southern University
No Degree - Mass Communications And Journalism
Gordon State College
High School Diploma -
Ola High School
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