Kayla Sandoval
Granby,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. As well as having the will to learn anything new. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Stay Winter Park
05.2022 - 10.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Middle Park High School
Granby, CO05.2023
Skills
- Customer Service
- Guest Services
- Oral and Written Communications
- Hospitality Services
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Stay Winter Park
05.2022 - 10.2023
High School Diploma -
Middle Park High School
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