Kayla Santiago
Rochester,NY
Summary
Hello! My name is Kayla! I am a motivated dedicated individual who loves helping people. I have Dedicated Customer Service Specialist skills providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Please consider me for this job.
Overview
3
3
years of professional experience
Work History
Teacher's Assistant
Action for a Better Community Inc.
Rochester, NY
09.2021 - 07.2023
- Provided individualized assistance to students with special needs in the classroom.
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Greeted parents at school events to provide information about curriculum and activities.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
Event Planner
Self Employed Web
Rochester, NY
03.2020 - 11.2022
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Procured necessary permits from local authorities for outdoor events.
- Ensured that all fire safety regulations were followed during the event.
- Conducted onsite inspections prior to events to identify any potential issues or risks.
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
- Monitored guest satisfaction levels throughout the duration of an event.
- Initiated post-event evaluations to assess success levels of events.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Maintained accurate records related to attendance, budgeting, contracts.
- Managed registration process including collecting participant information and issuing badges and tokens.
Education
Bachelor of Arts - Customer Service Management
Monroe Community College
Rochester, NY06-2025
High School Diploma -
Homeschool
Rochester, NY06-2009
REOC
Rochester NYSkills
- Progress Reporting
- Classroom Management
- Attendance monitoring
- Assigning and Grading Work
- Early Childhood Education
- Literacy support
- Student Supervision
- Information Security
- Report Generation
- Data Entry
- Call Management
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
- Inbound and Outbound Calling
- Scheduling
- Report Transcription
- Documentation
- Schedule mastery
- Prioritization
Languages
English
Full Professional
Timeline
Teacher's Assistant
Action for a Better Community Inc.
09.2021 - 07.2023
Event Planner
Self Employed Web
03.2020 - 11.2022
Bachelor of Arts - Customer Service Management
Monroe Community College
High School Diploma -
Homeschool
REOC
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