Kayla Sanz

Provided safe, reliable, and efficient transportation to passengers using the Uber platform.

Delivered exceptional customer service by ensuring a comfortable and friendly ride experience.

Navigated city streets using GPS and knowledge of local routes to optimize travel time.

Maintained a clean and well-kept vehicle to uphold Uber service standards.

Managed trip requests, payments, and rider interactions through the Uber app.

Adhered to all traffic laws and safety regulations to ensure passenger and personal safety.

Assisted passengers with luggage, entry, and exit when needed.

• Monitored incoming chats on the website for prompt response times.
• Assist customers with questions about availability and rates.
• Provided accurate information about company policies and procedures.
• Informed customers about applicable discounts or promotional offers available for their stay.
• Maintain a 98% or higher QA average.
• Processed payments for customers using credit cards, and debit cards.

• Greeted customers in a professional manner, responding to inquiries about our appliances.
• Answered questions from customers regarding products and services offered by the company.
• Printed information about the item.
• Attached it to each item so that customers could know the item's price, model number, and the date it was manufactured.
• Answered phone calls.
• Collected payments from customers.
• Processed invoices for payment using accounting software applications.
• Managed database systems containing customer contact information.

• Explain the Westgate Owner Referral program and generate leads from new and existing owners.
• Work in a high-paced environment.
• Answer inbound calls and make outbound calls.
• Add leads to the system.
• Send follow-up emails to the owners.
• Meet weekly requirements, including getting owners signed up for the upgraded referral program.
• Assist owners with marketing their referral business through social media platforms.
• Maintain a 98% or above QA average.
• Use Microsoft Word and Excel.