Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Saracino

Bartow,FL

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

9
9
years of professional experience

Work History

Online Ordering

Walmart
Winter Haven, Florida
10.2017 - Current
  • Managed online metrics and made recommendations for continued improvement and optimization.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
  • Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
  • Diagnosed and resolved technical challenges for customers to facilitate online order process.
  • Effectively located merchandise across various stores to address customer needs.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Provided superior and individualized customer service.
  • Responded to internet inquiries and phone calls in timely matter.

Optical Technician

Korrect Optical
Louisville, KY
10.2014 - 06.2015
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Learned new catalog of items to present current options to patients.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.

Server

Frisch's Big Boy
Louisville, KY
03.2011 - 10.2014
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Answered customers' questions, recommended items and recorded order information.

Education

No Degree - Medical Office Administration

Muhlenberg Job Corp
Muhlenberg, KY

No Degree - Academic

Gause Academy
Bartow, FL

Skills

Interdepartmental Collaboration

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Timeline

Online Ordering

Walmart
10.2017 - Current

Optical Technician

Korrect Optical
10.2014 - 06.2015

Server

Frisch's Big Boy
03.2011 - 10.2014

No Degree - Medical Office Administration

Muhlenberg Job Corp

No Degree - Academic

Gause Academy

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Kayla Saracino