Kayla Saracino
Bartow,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Online Ordering
Walmart
Winter Haven, Florida
10.2017 - Current
- Managed online metrics and made recommendations for continued improvement and optimization.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Liaised with product marketing and sales teams to support strategic planning, testing and execution of initiatives for e-commerce websites.
- Conducted team meetings and offered one-one-one guidance to maximize productivity and help employees reach full potential.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Effectively located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
Optical Technician
Korrect Optical
Louisville, KY
10.2014 - 06.2015
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Learned new catalog of items to present current options to patients.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Server
Frisch's Big Boy
Louisville, KY
03.2011 - 10.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers' questions, recommended items and recorded order information.
Education
No Degree - Medical Office Administration
Muhlenberg Job Corp
Muhlenberg, KYNo Degree - Academic
Gause Academy
Bartow, FL Skills
Interdepartmental Collaboration
Corporate Logistics
Conceptual Graphics
Web-Based Logistics Information Systems
Logistics and Supply Chain Software
Maintaining Clean Work Areas
Staff Training
Organizational Requirements Monitoring
Emergency Operating Procedures
Inventory Control Processes
Worker Supervision
Timeline
Online Ordering
Walmart
10.2017 - Current
Optical Technician
Korrect Optical
10.2014 - 06.2015
Server
Frisch's Big Boy
03.2011 - 10.2014
No Degree - Medical Office Administration
Muhlenberg Job Corp
No Degree - Academic
Gause Academy