Kayla Sargent
Minneapolis
Summary
Dynamic Store Manager with a proven track record at Rainbow Clothing Store, excelling in customer service and problem-solving. Enhanced inventory control, reducing stockouts by 20%, while fostering a positive team environment through effective communication and mentorship. Skilled in multitasking and organization, ensuring operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Store Manager
Rainbow Clothing Store
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Shop Manager
Tires for Less
01.2019 - 05.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Patient Care Technician
Allina Health
02.2022 - 10.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
CNA
Fairview Hospital
03.2020 - 10.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Family Resource Specialist
St.Croix Tribe
10.2017 - 08.2020
- Conducted home visits to assess living environments, identifying areas for improvement or intervention.
- Coordinated referrals to specialized services, expediting the provision of targeted support for families in need.
- Monitored progress of families through regular assessments, adjusting service plans as needed for optimal outcomes.
- Provided crisis intervention services, addressing immediate concerns and stabilizing situations.
- Enhanced client satisfaction by maintaining open lines of communication throughout the duration of service provision.
- Facilitated parent education workshops, empowering participants with knowledge and skills to improve family dynamics.
- Established partnerships with local organizations, expanding the range of available resources for families served.
- Maintained detailed case files, ensuring accurate documentation of services provided and progress made.
Education
GED -
Area Learning Center
Roseville, MN09-2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Time management
- Patient care
- Compassion and empathy
Timeline
Store Manager
Rainbow Clothing Store
08.2024 - Current
Patient Care Technician
Allina Health
02.2022 - 10.2022
CNA
Fairview Hospital
03.2020 - 10.2020
Shop Manager
Tires for Less
01.2019 - 05.2024
Family Resource Specialist
St.Croix Tribe
10.2017 - 08.2020
GED -
Area Learning Center
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