Kayla Sarinana
Mesa,AZ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Delta Mechanical Inc
07.2021 - Current
- Respond to customer requests for products, services, and company information
- Effectively resolve challenging customer interactions by utilizing active listening, empathy, and problem solving skills to ensure customer satisfaction
- Promptly respond to inquiries and requests from prospective customers
- Met customer call guidelines for service levels, handle time and productivity
- Build and manage Delta technician schedules.
- Securely collect payment information for billing purposes.
- Coordinate and schedule installation appointments to ensure timely service.
- Negotiate with customers to prevent cancellations
- Compose and respond to emails
- Input purchase orders into the system accurately and efficiently
- Prepare detailed estimates for customers
- Adjust invoice details
- Process and submit refunds promptly and accurately
REMS Support Representative
McKesson
02.2021 - 05.2021
- Educate patients on drug they are taking and program requirements
- Ensure doctors, nurses and pharmacists are dispensing drug responsibly
- Ensure there are no program violations during treatment
- Help doctors, patients, delegates, and pharmacists access their iPLEDGE account
- Assist patients with receiving drug
- Assist pharmacists with dispensing drug
- Fill orders for doctors and pharmacists
Learning Ambassador
Amazon
10.2020 - 02.2021
- Train newly hired members on work processes and safety
- Answer any questions pertaining to job
- Pack and sort outgoing packages for delivery drives
- Assist other Amazon departments as needed
- Help maintain flow of warehouse
Account Manager
Education at Work
06.2018 - 10.2020
- Update credit card holders account information
- Create relationship with card member to ensure a positive payment process
- Maintain professional tone with customer through any situation
- Assist card holder with making late payments
- Provide uplifting attitude
- Use various computer software
- Work with multiple computer screens at a time while on call
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05-2018
Skills
- Appointment Scheduling
- Paperwork Processing
- Data Entry
- Call Management
- Complaint resolution
- Information Security
- Inbound and Outbound Calling
- Account updating
- Microsoft Outlook
- Opening and closing accounts
- Research
- Multi-Task Management
Timeline
Customer Service Representative
Delta Mechanical Inc
07.2021 - Current
REMS Support Representative
McKesson
02.2021 - 05.2021
Learning Ambassador
Amazon
10.2020 - 02.2021
Account Manager
Education at Work
06.2018 - 10.2020
High School Diploma -
Red Mountain High School
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