Kayla Sassin
New Braunfels,TX
Summary
Enthusiastic patient coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful devising satisfying solutions to complex problems.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Full Spectrum ER and Urgent Care
03.2025 - 10.2025
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Hybrid Work (FT)
Total Men's Primary care
04.2022 - 10.2023
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Optimized patient satisfaction and provider time by scheduling appointments in person or by phone.
- Answered telephones and directed calls and voicemails to appropriate staff.
- Facilitated reminder calls to patients for appointment confirmation and order pickup notification.
- Transmitted correspondence or medical records by mail or email.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Maintained accurate and complete billing system and process.
- Reviewed and posted daily payments.
- Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
- Reviewed patient deductibles and copays and entered into the billing system.
- Obtained information from patients for claims and updated patient records.
- Verified insurance coverage and eligibility prior to appointments and procedures.
- Answered questions from patients and clerical staff regarding coverage.
- Maintained medical records, technical library and correspondence files.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Answered telephones and directed calls to appropriate staff
Contract
Lonestar 24 HR ER
12.2021 - 04.2022
- Greeted and directed patients to exam rooms
- Made reminder calls to patients
- Informed patients about delays and waiting times
- Obtained patients address, contact details, insurance information, and medical history
- Updated and verified patient information at every visit
- Assisted patients in filling out patient history forms, consent forms, and payment contract forms when necessary
- Received and processed cash and credit card payments for medical services rendered
- Reviewed patient accounts, identifying delinquent accounts and collecting overdue payments
- Answered, investigated and directed patient inquiries or complaints to the appropriate medical staff
- Followed up with patients to ensure their inquiry or complaint had been satisfactorily resolved
- Performed administrative and clerical duties, such as filing paperwork, when necessary
CCO-Lead
H-E-B Grocery Store
02.2016 - 11.2021
- Spent the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding or otherwise engaging in resolving Partner-related matters
- Manages a large staff, including interviewing, hiring, training and development, delivering on-time performance appraisals, providing feedback, scheduling, counseling, and terminating
- Assisted overall Central Checkout Department operations; serves in a manager capacity during the Store Director's (SD) / Assistant Store Director's (ASD) absence
- Provided work direction, training, and feedback to Department Partners; ensures all Department standards are met
- Managed individual Partner productivity
- Conveys appropriate sense of urgency in dealing with Partner and Customer issues
- Coached / trained / developed Partners
- Managed Partner morale and retention
- Wrote / Administered effective documentation
- Managed Central Checkout activity; administers Department standards and guidelines in a fair, consistent manner
- Researched / analyzed potential or existing process breakdowns and works with necessary Partners to identify and solve problems
- Built relationships with Customers and builds customer service through Partners
- Performed duties of Hourly Manager
- Periodically performed duties of all Service Partners
FT
Lifetime Fitness
01.2010 - 01.2012
Associate/Merchandiser (FT)
Gap INC
05.2006 - 08.2008
Education
Certification - Medical Coding And Billing
Purdue Global University
West Lafayette, IN11.2023
High School Diploma - undefined
Connor High school
Helotes, TX01.2006
Skills
- HIPAA compliance training
- Detail-oriented data input
- Flexible in changing environments
- Proficient in time management
- Handle calls efficiently
- Customer communication
- Clear communication with patients
- Insurance verification and authorization
- Experience with EMR and EHR software solutions
- Proficient in navigating health insurance systems
- Skilled in Google Docs and collaboration tools
- Physiology understanding
- Medical record requests
- New hire training
- Customer service
- Customer engagement
- Positive and professional
- Money handling
- Sales goal achievement
- Cash register operation
- Point of sale systems
Timeline
Patient Care Coordinator
Full Spectrum ER and Urgent Care
03.2025 - 10.2025
Hybrid Work (FT)
Total Men's Primary care
04.2022 - 10.2023
Contract
Lonestar 24 HR ER
12.2021 - 04.2022
CCO-Lead
H-E-B Grocery Store
02.2016 - 11.2021
FT
Lifetime Fitness
01.2010 - 01.2012
Associate/Merchandiser (FT)
Gap INC
05.2006 - 08.2008
High School Diploma - undefined
Connor High school
Certification - Medical Coding And Billing
Purdue Global University
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