Kayla Satterly
Summary
Exceptional organizational and interpersonal skills, dedicated, and maintains an upbeat, positive, friendly attitude. Motivated, team player with ability to communicate with all levels of business professionals. Effective problem solver and active-listener with an attention to detail. Ambitious, flexible, fast learner with the desire to acquire new skills.
Overview
14
14
years of professional experience
Work History
Certified Guest Teacher
Bullitt County Public Schools
08.2023 - Current
- Integrated real-world applications into lesson plans, making content more meaningful and relevant for students.
- Established strong relationships with parents and caregivers by maintaining open lines of communication about their child''s progress throughout the school year.
- Implemented project-based learning opportunities, fostering creativity and collaboration among students.
- Guided learning process to meet curriculum goals and objectives indicated in lesson plans.
- Served as a positive role model for students by demonstrating professionalism, empathy, and dedication to education.
Sales Representative
LeafFilter Gutter Protection
10.2021 - 02.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained the top sales representative spot for five consecutive months.
- 'Rep of the Month' in May 2022.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Exceeded sales targets through effective planning and goal setting.
Customer Support Specialist
Undefined, LLC
12.2020 - 10.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Accounting Associate - Finance Department
Dismas Charities, Inc.
02.2020 - 06.2020
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Enhanced financial accuracy by consistently reconciling accounts and resolving discrepancies.
- Participated in professional development opportunities to enhance skills and stay current with industry trends, benefiting the company's overall financial management.
Executive Administrative Assistant
GHB, Enterprises
02.2019 - 02.2020
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and handled calenders for senior leadership.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
Bartender/Team Lead
Woodhaven Country Club
03.2010 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Science - General Studies
University of The Cumberlands
Williamsburg, KY12.2024
Skills
- Customer Relationship Management (CRM)
- Interpersonal Skills
- Collaborative Team Player
- Problem-solving abilities
- Organizational Skills
- Friendly and Patient
- Account Administration
- Sales Support
- Microsoft Windows and Office
- Customer Service
Timeline
Certified Guest Teacher
Bullitt County Public Schools
08.2023 - Current
Sales Representative
LeafFilter Gutter Protection
10.2021 - 02.2023
Customer Support Specialist
Undefined, LLC
12.2020 - 10.2021
Accounting Associate - Finance Department
Dismas Charities, Inc.
02.2020 - 06.2020
Executive Administrative Assistant
GHB, Enterprises
02.2019 - 02.2020
Bartender/Team Lead
Woodhaven Country Club
03.2010 - 10.2019
Bachelor of Science - General Studies
University of The Cumberlands
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