Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Savaglio

Chicago,IL

Summary

A hard-working young woman who is very detail-oriented and strives that every task be completed efficiently, accurately and responsibly. Someone who aspires to be in the pastry arts field and has had a passion for food since childhood.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Staff

Lutz Bakery (Cafe and Pastry Shop)
09.2023 - 08.2024

- Was also employed from July 2021-October 2022 but resigned due to moving out of state-


- Warmly greeted customers into storefront and offered them assistance immediately.

- Accurately operated a cash register when checking out customers.

- Contributed to positive customer experience by offering any product recommendations and answering any clarifying questions they presented.

- Took extra care when packing or plating product for customers to ensure proper presentation and customer satisfaction.

- Promptly answered the store phone and offered assistance to any questions or order placements.

- Rotated/restocked store product correctly to maintain freshness and a well-stock storefront.

- Carefully took custom customer orders ensuring all options were presented, thoroughly listened to the customer's request, and repeated order back to customer to confirm details.

- Have the ability to be able to write on cakes.

- Completed an online food safety course.

- Maintained cleanliness standards of the front and back of the house by following a daily checklist of cleaning tasks.

- Accurately opened and closed the storefront by following a list of tasks provided by the manager.

- Upheld company standards for quality of mobile/online orders by ensuring all products were present and neatly packaged.

- Properly prepared both iced and hot coffee/tea beverages according to customer's orders.

- Restocked paper product behind the counter to help with faster service.




Retail Associate

Sweet Velvet Macarons
08.2023 - 09.2023

- Kindly welcomed customers into the store and presented background information about the company.

- Ensured positive customer service experience by offering any product recommendations and carefully packaging product to prevent damage.

- Accurately checked out customers when working with a cash register.

- Thoroughly calculated the daily product inventory and entered it into the store spreadsheet.

- Properly opened and closed the store by following a list of tasks provided by the manager.

- Maintained general cleanliness of the front and back of the store in order to keep up with company standards and to ensure a positive customer experience.

- Carefully packed pick-up/delivery/shipping orders to ensure all correct product would be presented to customers and without damage.

- Ensured that storefront was stocked with paper product in order to provide quicker service to customers.

Pharmacy Clerk/Technician

Palmyra Pharmacy and Gift Shop
12.2022 - 07.2023

- Cheerfully greeted customers into store and offered assistance right away.

- Took extra care when assisting customers with prescription pick-ups by clarifying personal information to ensure correct prescription is given.

- Properly organized daily medication and over-the-counter item order according to pharmacy regulations.

- Entered missing over-the-counter inventory into system to ensure retrieval and ordered specific items according to customer request.

- Correctly audited prescriptions for store documentation by ensuring all information matched and was in numerical order.

- Promptly answered the store phone and directed incoming medical related questions/facilities to pharmacist to ensure all correct information would be given.

- Accurately filled prescriptions to ensure proper amount of pills and correct medication were used. Double counted any possibly addictive medications and gave all narcotic prescriptions to pharmacist to be filled.

- Effectively opened and closed the pharmacy, making sure to follow and complete all assigned duties provided by the manager.

- Thoroughly scanned all prescriptions into the store system to prepare them for daily delivery, ensuring all patients were accounted for.

Seasonal Retail Sales Associate

The Children's Place
06.2020 - 01.2021

- Cheerfully greeted customers into the store and offered assistance with finding any specific items.

- Correctly organized/refolded store product in order to maintain proper store presentation and enhance customer's shopping experience.

- Engaged with customers on the sales floor by promoting the store's credit card to drive awareness of rewards or benefits that come with it.

- Accurately operated a cash register when checking out customers, or completing returns, and ensured the customers were able to find all merchandise easily.

- Properly picked and packed online/pick-up in-store orders, ensuring all correct merchandise is presented and neatly packaged.

- Enhanced store appearance by keeping up with general cleaning throughout the day and at closing.

- Restocked store merchandise, taking care that all product is organized by size and section according to store layout.

Education

High School Diploma -

Lake View High School
4015 N Ashland Ave, Chicago IL 60613
06.2022

Skills

- Certified Food Protection Manager (AAA Food Handler-Online Certification)

- Attention to Detail

- Interpersonal Communication

- Responsible

- Stock Management

Certification

- Certified Food Protection Manager, AAA Food Handler Online Certificate, as of January 31, 2024.

Timeline

Front of House Staff

Lutz Bakery (Cafe and Pastry Shop)
09.2023 - 08.2024

Retail Associate

Sweet Velvet Macarons
08.2023 - 09.2023

Pharmacy Clerk/Technician

Palmyra Pharmacy and Gift Shop
12.2022 - 07.2023

Seasonal Retail Sales Associate

The Children's Place
06.2020 - 01.2021

High School Diploma -

Lake View High School

- Certified Food Protection Manager, AAA Food Handler Online Certificate, as of January 31, 2024.

Kayla Savaglio