Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Savoy

Upper Marlboro,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinical Nurse

Telegraph Corner Family Medicine
03.2021 - 02.2024
  • Maintained strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.
  • Responded to patient emergencies to provide prompt and correct intervention .
  • Educated patients and families to increase understanding of condition and best ways to manage.
  • Administered medications and treatments to manage patient's condition.
  • Assessed and documented patient health metrics.
  • Executed EKG procedures.
  • Stayed current with health system initiatives and incorporated evidence-based practice and research into care routine.

Medical Records Specialist

Telegraph Corner Family Medicine
03.2021 - 02.2024
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.

Medical Billing Specialist

Telegraph Corner Family Medicine
03.2021 - 02.2024
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Located errors and promptly refiled rejected claims.
  • Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
  • Developed a comprehensive understanding of ICD- 09, ICD-10-CM and CPT, codes to ensure proper use in medical coding assignments.

Front Desk Receptionist

Telegraph Corner Family Medicine
03.2021 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Collecting copayments, deductibles, and past due balances

Patient Coordinator

Telegraph Corner Family Medicine
03.2021 - 02.2024
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.

Trainer

Telegraph Corner Family Medicine
03.2021 - 02.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Served as keyholder.
  • Implemented protocols for daily open and close operations of the medical office.

Sales Representative

State Farm
11.2020 - 02.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Server

Olive Garden Restaurant
01.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted new guests, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Delivered top-notch hospitality to guests.

Bartender

Olive Garden Restaurant
01.2019 - 01.2021
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Leasing Consultant

Kay Management
02.2019 - 10.2020
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Greeted clients, showed apartments, and prepared leases.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Sales Representative

AT&T Portables
04.2018 - 02.2019
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Handled cash, credit card, and check payments.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Performed regular stock checks on electronic devices and related items.
  • Built relationships with customers and community to promote long term business growth.

Host

Olive Garden Restaurant
04.2015 - 06.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

To-Go Specialist

Olive Garden Restaurant
04.2015 - 06.2018
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Prepared customer takeout orders for pickup deliveries.

Certified Trainer

Olive Garden Restaurant
04.2015 - 06.2018
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
  • Developed innovative training materials, resulting in higher levels of trainee satisfaction.
  • Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
  • Increased trainee performance by implementing practical, hands-on activities during training sessions.

Cashier

Kohls Department Store
07.2016 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.

Party Coordinator

Rotten to the Core Kidz Spa
11.2013 - 12.2015
  • Ensured timely setup and breakdown of events through effective coordination with staff members, vendors, and venue personnel.
  • Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
  • Boosted repeat business by delivering memorable parties that exceeded client expectations through exceptional attention to detail and clear communication.
  • Developed strong relationships with vendors, securing competitive pricing and ensuring reliable service delivery.
  • Brainstormed and implemented creative event concepts and themes.
  • Trained and supervised event staff to complete tasks on time.
  • Utilized social media to promote events and increase attendance.

Education

Certificate - Human Resources Management

Southern New Hampshire University
Hooksett, NH
12-2024

High School Diploma -

Elizabeth Seton High School
Bladensburg, MD
05-2014

Skills

  • Vital signs documentation
  • Customer service support
  • Medication administration
  • Medical recordkeeping
  • Keyholder
  • Decision-making
  • New hire training
  • Patient registration
  • Insurance verification
  • Cash handling
  • Alcohol service
  • Bar terminology

Certification

  • Basic Life Support for Healthcare Providers (BLS) - American Heart Association or Red Cross.
  • CPR/AED Certification

Timeline

Clinical Nurse

Telegraph Corner Family Medicine
03.2021 - 02.2024

Medical Records Specialist

Telegraph Corner Family Medicine
03.2021 - 02.2024

Medical Billing Specialist

Telegraph Corner Family Medicine
03.2021 - 02.2024

Front Desk Receptionist

Telegraph Corner Family Medicine
03.2021 - 02.2024

Patient Coordinator

Telegraph Corner Family Medicine
03.2021 - 02.2024

Trainer

Telegraph Corner Family Medicine
03.2021 - 02.2024

Sales Representative

State Farm
11.2020 - 02.2021

Leasing Consultant

Kay Management
02.2019 - 10.2020

Server

Olive Garden Restaurant
01.2019 - 01.2021

Bartender

Olive Garden Restaurant
01.2019 - 01.2021

Sales Representative

AT&T Portables
04.2018 - 02.2019

Cashier

Kohls Department Store
07.2016 - 09.2016

Host

Olive Garden Restaurant
04.2015 - 06.2018

To-Go Specialist

Olive Garden Restaurant
04.2015 - 06.2018

Certified Trainer

Olive Garden Restaurant
04.2015 - 06.2018

Party Coordinator

Rotten to the Core Kidz Spa
11.2013 - 12.2015

Certificate - Human Resources Management

Southern New Hampshire University

High School Diploma -

Elizabeth Seton High School

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