Kayla Schexnayder
Locust Grove,GA
Summary
Proven to excel in high-pressure environments, I leveraged my organizational skills and positive attitude to enhance customer satisfaction at Cracker Barrel. Skilled in problem resolution and communication, I adeptly managed multiple tasks, significantly improving service quality and efficiency. My adaptability and dedication to customer service are assets I bring to any team. I have great pride in my communication and customer service abilities and have always received the highest compliments from employers, fellow employees and customers of any establishment i have worked at.
Overview
13
13
years of professional experience
Work History
Homemaker
Self-employeed
09.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Cracker Barrell
04.2015 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Dollar General
01.2012 - 01.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Cosmetology
Southern Crescent Technical College
Griffin, GA01.2012
High School Diploma -
Locust Grove High School
Locust Grove, GA05.2011
Skills
- Friendly, Positive Attitude
- Customer Service
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Organizational Skills
- Calm Under Pressure
- Problem Resolution
- Verbal Communication
Timeline
Homemaker
Self-employeed
09.2017 - Current
Server
Cracker Barrell
04.2015 - 09.2016
Cashier
Dollar General
01.2012 - 01.2014
No Degree - Cosmetology
Southern Crescent Technical College
High School Diploma -
Locust Grove High School
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