Kayla Schiavone
Northampton,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
7
7
years of professional experience
Work History
Dispatch Coordinator
Shift4 Payments
01.2023 - Current
- I dispatch technician's out onsite to install and or solve any problems our POS systems have
- Responded to emails in a timely manner
- Assisted in chat's
- I work in various systems such as Titan, Archos, Work Market, Fieldnation, Google, Tickets
- I take incoming phone calls from technicians to get them to the right support teams.
Customer Service Representative
Anchor Old Castle
04.2020 - 12.2021
- Handle all calls to make orders
- Prepare paper work for truck drivers
- Make appointments for deliveries
- Allocate any product
- Refunds
- Carry out clerical duties, including answering phones and preparing documents
Customer Service Representative
Apple Leisure Group
05.2019 - 03.2020
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade rooms
- Assist with placement of rooms, refunds, or exchanges
- Suggest solutions when rooms were all booked
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Inform customer of deals and promotions
- Attempt to persuade customer to reconsider cancellation
- Server
Quaker Steak and Lube
12.2017 - 08.2019
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Deliver checks and collect payments.
Customer Service Representative
EPS Financial
09.2017 - 05.2018
- Ensuring that customers are satisfied with products or services
- Providing introductory information to new customers
- Escalating queries and concerns
- Working with a team of CSRs and other departments to find appropriate solutions
- Determining the quickest, most effective ways to answer a client's or customer's questions
Administrative Assistant
XPO Logistics
01.2017 - 12.2017
- Carry out clerical duties, including answering phones and preparing documents
- Keep records and reports up to date
- Manage data in spreadsheets and reports
- Help maintain the budget plan
- Organize and schedule meetings and events
- Handle technical issues in their area of expertise
Education
High school diploma - undefined
Easton Area High School
2015
Skills
- Administrative experience
- Customer support
- Clerical experience
- Filing
- Office experience
- Typing
- Serving
- Multitasking
Timeline
Dispatch Coordinator
Shift4 Payments
01.2023 - Current
Customer Service Representative
Anchor Old Castle
04.2020 - 12.2021
Customer Service Representative
Apple Leisure Group
05.2019 - 03.2020
Quaker Steak and Lube
12.2017 - 08.2019
Customer Service Representative
EPS Financial
09.2017 - 05.2018
Administrative Assistant
XPO Logistics
01.2017 - 12.2017
High school diploma - undefined
Easton Area High School
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