Kayla Schlabach
Summary
Proactive Assistant Branch Manager with great financial product expertise and passion for excellent customer service. Commended for going above and beyond to exceed corporate goals demonstrated over 3 years of financial industry expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Hills Bank
04.2022 - Current
- Responded to customer concerns, working with staff to raise customer satisfaction ratings
- Processed consumer home equity loans from underwriter approval through final approval with speed and precision.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals
- Built rapport with account holders by reaching out with product recommendations and account updates
- Managed all branch cash functions, including maintaining sufficient currency, balancing vault, ATM's, and performing audits as directed
- Assisted with complex transactions using overrides and functions requiring additional authorization levels
Research and Support Specialist
Hills Bank
01.2022 - 04.2022
- Actively engaged retail employees to provide general assistance and information on bank regulations and processes
- Provided assistance in creating and resetting employees logins and passwords to necessary applications
- Troubleshot hardware, software and network issues to identify and rectify discrepancies
- Maintained database to store research data
- Processed garnishments resulting from government orders and tax levies.
Personal Banker
Hills Bank
07.2020 - 01.2022
- Promoted financial products by maintaining excellent service offering knowledge
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities
- Processed deposits, withdrawals and ACH transfers accurately
Starbucks Manager
Hy-Vee
08.2018 - 07.2020
- Established team priorities, maintained schedules and monitored performance
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Planned and executed seasonal resets.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Homeschool
Kalona, IASkills
- Loan Product Expertise
- Self Motivated
- Problem Solving
- Banking
- Team Development
- Loan application evaluation
Certification
- Notary Republic
- NMLS
Timeline
Assistant Branch Manager
Hills Bank
04.2022 - Current
Research and Support Specialist
Hills Bank
01.2022 - 04.2022
Personal Banker
Hills Bank
07.2020 - 01.2022
Starbucks Manager
Hy-Vee
08.2018 - 07.2020
High School Diploma -
Homeschool
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