Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Schwegel

Vineland,NJ

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Texas Roadhouse
01.2020 - Current
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Controlled labor hours and liquor inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
  • Oversaw balancing of cash registers and reconciled transactions.

Payroll Clerk/ Human Resources

RK Chevrolet
07.2019 - 01.2020
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
  • Established a well-organized filing system for maintaining all payroll-related documents securely.
  • Developed effective communication channels for addressing employee concerns regarding paychecks, leave balances, and overtime calculations.

Server

Texas Roadhouse
01.2017 - 01.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Medical Receptionist

Eye Institute of South Jersey
07.2015 - 07.2016
  • Checked patient insurance, demographics, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
  • Pulled charts and prepared for nurse and doctor assessment.
  • Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.

Medical Receptionist

Allergy and Asthma of South Jersey
04.2013 - 07.2015
  • Checked patient insurance, demographics, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.

Education

Certificate - Medical Coding & Billing

Purdue Global
West Lafayette, IN
02-2026

High School Diploma -

Vineland High School
Vineland, NJ

Skills

  • Problem solving
  • Reliable
  • Problem-solving
  • Conflict resolution
  • Exceptional communication
  • Attention to detail
  • Positive attitude
  • Multitasking and organization
  • Critical thinking
  • Customer service management
  • Outgoing and energetic

Certification

  • Certified in Microsoft Word and Microsoft Excel

Timeline

Service Manager

Texas Roadhouse
01.2020 - Current

Payroll Clerk/ Human Resources

RK Chevrolet
07.2019 - 01.2020

Server

Texas Roadhouse
01.2017 - 01.2019

Medical Receptionist

Eye Institute of South Jersey
07.2015 - 07.2016

Medical Receptionist

Allergy and Asthma of South Jersey
04.2013 - 07.2015

Certificate - Medical Coding & Billing

Purdue Global

High School Diploma -

Vineland High School

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Kayla Schwegel