Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Kayla Scott

Culpeper,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service satifaftion industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Animal Care Assistant

Untouchable outback kennels
Culpeper, VA
06.2019 - Current
  • Walked and exercised dogs during owner absences.
  • Monitored animals to ensure they were healthy and comfortable in their environment.
  • Administered medications to animals.
  • Performed regular health checks on animals, looking for signs of illness or injury.
  • Bathed and groomed pets using gentle techniques.
  • Followed precise feeding instructions and schedules for animals under care.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.

Customer Service Associate

Home Depot
Warrenton, VA
09.2022 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Located merchandise to help customers find specific items.
  • Mentored junior team members and managed employee relationships.

Customer Service Cashier

Walmart
Culpeper, VA
09.2018 - 03.2019
  • Greeted customers and responded to informational requests.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Balanced cash drawers at the end of each shift.
  • Verified that all coupons were valid prior to processing them into the system.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers promptly and responded to questions.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Checked personal identifications during alcohol and tobacco sales.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Processed credit card transactions accurately and efficiently.
  • Assisted customers with locating merchandise within the store.
  • Operated cash registers to process payments for goods and services.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Culpeper County High School
Culpeper, VA
06-2010

Skills

  • Merchandise Restocking
  • Customer Service
  • Customer Complaint Resolution
  • Product Merchandising
  • Positive and Professional
  • Retail Merchandising
  • Nutritious Feeding
  • Meal Preparation
  • Work Planning
  • Treatment Administration
  • Food Intake Monitoring
  • Breeding Habits Explanation
  • Animal Examinations

Certification

  • power equipment license

Accomplishments

  • making management team satifaction

References

References available upon request.

Timeline

Customer Service Associate

Home Depot
09.2022 - 01.2024

Animal Care Assistant

Untouchable outback kennels
06.2019 - Current

Customer Service Cashier

Walmart
09.2018 - 03.2019

High School Diploma -

Culpeper County High School

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Kayla Scott