Kayla Scott
North Brunswick,NJ
Summary
Dynamic professional with a proven track record at Princeton Orthopedic Associates, adept in Microsoft Office and exceptional at problem-solving. Excelled in enhancing customer satisfaction and streamlining administrative processes. Skilled in personnel records management and employee onboarding, demonstrating strong interpersonal and organizational abilities. Achieved significant improvements in operational efficiency and employee satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Princeton Orthopedic Associates
Plainsboro, NJ
09.2024 - Current
- Responds to customer complaints, collaboratively troubleshooting to devise solutions
- Represents the practice in a professional, upbeat, customer-focused manner with emphasis on service excellence·Verifies patient information and accurately updates demographics and insurance information. Confirms purpose of visit, obtains reports or x rays performed at other facilitiesProvided administrative support to coworkers, taking on additional tasks during high-volume periods
- Possesses strong interpersonal, oral, and written communication skills with excellent self-discipline and patienceResolved customer complaints in a professional manner while maintaining high standards of service quality
- Prepares patient encounters for future appointments and obtains all necessary medical documentation need for the patients visit
- Computes bills and collects payments for guests
Education Coordinator
C2 Education
, New Jersey
02.2024 - 10.2024
- Scheduled students for tutoring sessions and practice tests
- Created the summer/fall schedule while accommodating student preferences to ensure that all students received academic and test prep support
- Scheduled meetings for the center director using Microsoft outlook
- Answered calls, emails, and texts at a high level of customer focus
- Provided college counseling advice to ensure students are on the right track to attaining academic goals and needs
- Maintained the STR
- Called leads to schedule practice tests and meetings with the center director to ensure that the budget is met monthly
- Ordered inventory for teachers and the center
- Created and maintained students profiles and blue books to make sure all test scores and subject matters are up to date
Human Resources Assistant
Grace Healthcare Services
Edison, NJ
06.2022 - 06.2023
- Collaborated with team members to conduct yearly meeting with over 100 home health aids
- Conducted new hire orientations at a timely manner for home health aides with a focus on company details and compliance with HR procedures
- Put together required documents for new hires while processing I-9, w-4, drug screenings
- Managed sensitive and confidential information
- Screened the monthly reports for sex offenders and updated nursing licenses
- Updated matrix care system, phone list and workbook with home health aides personal information
- Filed and organized personal information into personnel files for home health aides
- Worked with team members 1 to 1 and in small groups to enhance performance and employee satisfaction
Data Analyst
Financial Information Inc.
South Plainfield, NJ
01.2019 - 09.2022
- Researched IPO's and reported each from various sources, such as newspapers, websites and the SEC
- Understood the differences between equities, debt and how companies raise capital through issuance of each
- Accurately proofread different cards and understand what errors to look for
- Observed how to communicate effectively with our sources, such as banks and websites for materials errors
Office Clerk
Rutgers University
New Brunswick, NJ
09.2015 - 12.2018
- Directed incoming calls to Psychology advisors with a high level of student/staff focus
- Filed research papers, student documentation; mailed/faxed payroll and student information in a timely manner
- Checked over exams, office hours and advisory scheduling
- Utilized Microsoft Word/Excel to enter important student contact/course/exam information
Education
Bachelor of Arts - Human Resource Management
Rutgers University
New Brunswick, NJ01.2020
Skills
- Data Entry
- Microsoft Office
- Scheduling
- Administrative experience
- HR policies
- Personnel records management
- Background checks
- Employee on-boarding
- Problem-solving
Timeline
Front Desk Associate
Princeton Orthopedic Associates
09.2024 - Current
Education Coordinator
C2 Education
02.2024 - 10.2024
Human Resources Assistant
Grace Healthcare Services
06.2022 - 06.2023
Data Analyst
Financial Information Inc.
01.2019 - 09.2022
Office Clerk
Rutgers University
09.2015 - 12.2018
Bachelor of Arts - Human Resource Management
Rutgers University
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