Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla N. Scoville

Charlotte,NC

Summary



To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Hooters Girl

Hooters Restaurant
03.2022 - 08.2022
  • Provided product samples, coupons and informational brochures to persuade people to buy products.
  • Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
  • Collaborated with media representatives to optimize coverage of special events.
  • Identified potential marketing opportunities to increase brand awareness.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees by Action.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served Type, Type and Type beverages and offered refills.
  • Checked over Number daily IDs to verify ages and uphold State liquor laws.

Sales Associate

Bath & Body Works
09.2021 - 12.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Prepared large cash deposits with zero discrepancies.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Developed, marketed and sold full range of products and support services.

Education

Public Health

Johnson C Smith University
Charlotte, NC
01.2020

Skills

  • Group Supervision
  • Activity Planning and Coordination
  • Community Safety
  • Outreach Initiatives
  • Friendly, Positive Attitude
  • Facility Operations
  • Customer and Service-Oriented
  • Composure and Emotional Control
  • Community Relations
  • Clerical Support
  • Interactive Activities
  • Safety Procedures
  • Teamwork and Collaboration
  • Computer Proficiency
  • Daily Schedule Creation
  • Consultative Sales Approach
  • Advertising Activities
  • Group Recreation
  • Emotional Support
  • Dietary Restrictions
  • Safety Protocols
  • Suggestive Selling
  • Product Knowledge
  • Advertising Sales
  • Brand Promotion
  • Maintaining Clean Work Areas
  • Cash Counting
  • Store Merchandising
  • Service Quality
  • Cash Register Operations
  • Communication and Presentation
  • Social Skills
  • Enforcing Rules and Regulations
  • Work and Task Assignment

Timeline

Hooters Girl

Hooters Restaurant
03.2022 - 08.2022

Sales Associate

Bath & Body Works
09.2021 - 12.2021

Public Health

Johnson C Smith University

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Kayla N. Scoville