Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Scranton

South Park,PA

Summary

Dynamic leader with proven expertise in staff management and customer service honed at Sam’s Club. Excelled in team building and problem-solving, significantly enhancing client satisfaction and repeat business. Skilled in utilizing digital tools for efficient operations, demonstrating exceptional verbal communication and decision-making abilities. Achieved notable improvements in team coordination and service delivery.

Overview

2024
2024
years of professional experience

Work History

Supervisor

Dunkin' Donuts

As an associate in Club-pick up we utilized handheld devices and carts for thorough order picking while navigating throughout the store. We loaded customer orders into their vehicles regardless of the weather conditions excluding lightning. I also pursued experience in multiple areas around the store including cashier, café, bakery, merchandising, jewelry counter, customer service and freezer cooler.

  • Handled challenging situations calmly and professionally, addressing customer concerns effectively.
  • Streamlined communication between team members using digital tools such as mobile apps or GPS devices for seamless coordination during pickups.
  • Safely transported fragile or valuable items, demonstrating attention to detail and commitment to client satisfaction.
  • Improved customer satisfaction by providing timely and efficient pickup services.
  • Developed strong relationships with regular clients, leading to increased repeat business.
  • Offered assistance with navigation or locating specific destinations as needed by customers during pickups, showcasing excellent interpersonal skills and professionalism.

Club Pickup

Sam’s Club
10.2022 - 01.2024

As an associate in Club-pick up we utilized handheld devices and carts for thorough order picking while navigating throughout the store. We loaded customer orders into their vehicles regardless of the weather conditions excluding lightning. I also pursued experience in multiple areas around the store including cashier, café, bakery, merchandising, jewelry counter, customer service and freezer cooler.

  • Handled challenging situations calmly and professionally, addressing customer concerns effectively.
  • Streamlined communication between team members using digital tools such as mobile apps or GPS devices for seamless coordination during pickups.
  • Safely transported fragile or valuable items, demonstrating attention to detail and commitment to client satisfaction.
  • Improved customer satisfaction by providing timely and efficient pickup services.
  • Developed strong relationships with regular clients, leading to increased repeat business.
  • Offered assistance with navigation or locating specific destinations as needed by customers during pickups, showcasing excellent interpersonal skills and professionalism.

Education

Richlands High School
Richlands, NC
06.2022

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Staff development
  • Team building
  • Processes and procedures
  • Schedule development
  • Conflict resolution
  • Verbal and written communication
  • Team leadership
  • Teamwork
  • Problem-solving abilities
  • Goal setting
  • Time management abilities

Timeline

Club Pickup

Sam’s Club
10.2022 - 01.2024

Supervisor

Dunkin' Donuts

Richlands High School
Kayla Scranton