Kayla Seeley
Salem
Summary
Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Key skills include operational management, team leadership, and patient care excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Manager
Salem Gastro
04.2022 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Successfully opened a new clinic location with six providers and multiple support staff, overseeing the day-to-day operations.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Created and managed provider schedules, ensuring clinic to procedure ratios to maximize patient access.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
- Fostered culture of continuous improvement, encouraging staff feedback and implementing suggestions for operational enhancements.
Clinical Medical Assistant Supervisor
Salem Gastro
04.2021 - 04.2022
- Facilitated continuing education opportunities for staff members in order to maintain up-to-date knowledge on industry advancements as well as certification requirements when necessary.
- Assisted in the recruitment process of qualified candidates by conducting interviews, evaluating skillsets, and making hiring recommendations based on clinic needs.
- Increased staff efficiency through the development of streamlined workflows and improved communication strategies.
- Provided ongoing training to medical assistants, ensuring adherence to best practices and maintaining a high level of clinical competency.
- Monitored employee performance metrics to identify areas for improvement; provided constructive feedback through regular evaluations contributing to professional growth opportunities within the team.
- Managed inventory control systems to ensure adequate supplies were always available for efficient daily operations in the clinic setting.
- Promoted a team-oriented work environment by fostering open communication channels between staff members, leading to increased morale and reduced turnover rates.
- Managed daily operations of the clinic, including patient registration, rooming procedures, equipment maintenance, and staff scheduling.
Lead Medical Assistant
Salem Gastro
04.2018 - 04.2021
- Trained newly hired medical assistants on office procedures and key tasks.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
Certified Medical Assistant
Salem Gastro
05.2011 - 04.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Scheduled patients for procedures, providing them with written instructions, and explanation of what to expect.
Certified Nursing Assistant
Odyssey Healthcare Hospice
02.2008 - 02.2009
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, heart rate, and blood pressure.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
Medical Assistant Diploma - Medical Assisting
Pioneer Pacific College
Wilsonville, OR05-2011
Skills
- Administrative leadership
- Clinical management
- Operations management
- HIPAA compliance
- Workplace culture awareness
Certification
Nationally Certified Medical Assistant - NCCT 730306 - Expires 1/25/2026
Timeline
Clinic Manager
Salem Gastro
04.2022 - Current
Clinical Medical Assistant Supervisor
Salem Gastro
04.2021 - 04.2022
Lead Medical Assistant
Salem Gastro
04.2018 - 04.2021
Certified Medical Assistant
Salem Gastro
05.2011 - 04.2018
Certified Nursing Assistant
Odyssey Healthcare Hospice
02.2008 - 02.2009
Medical Assistant Diploma - Medical Assisting
Pioneer Pacific College
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